Application Support Engineer- Remote

Job Description

At Siemens we are always challenging ourselves to build a better future.  We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.  Find out more about the Digital world of Siemens here: Siemens is looking for an Application Support Engineer. 

Job Duties:
  • Schedules call & workload by determining & prioritizing the impact a software defect is having at a customer's site.
  • Assesses software performance and determines satisfaction of the correct design intent. Regularly exercises discretion & judgment during customer consultations to decide whether issue is a Problem Report.
  • When necessary, creates a Problem Report. Coordinates with customer engineers & managers to develop or enhance complex computer-aided engineering design or manufacturing processes.
  • Uses computer-aided systems to assist and instruct customer engineers on large scale, complex design and tooling tasks involving multiple design environments.
  • Cogently communicates software problems to product development. Instructs other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms.
  • Defines business and technical feedback to software and hardware vendors.
  • Manages advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines.
  • Provides technical guidance to customer engineers in the application of design techniques and system procedures related to computer-aided engineering software.
  • Guides junior engineers.
  • Works with general supervision on complex projects with latitude for independent judgment.
  • Moderate skills with high level of proficiency.
Essential Functions:
  • Provide telephone support, and capable of supporting Polarion ALM Solutions
  • Provide information/background/opinion in a consulting role to other internal organizations, in addition to customers
  • Provide training at conferences and User Group Meetings
  • Escalate only the most serious of matters to management

Skills and Abilities Required:
  • Demonstrates technical expertise in areas of ALM Solutions
  • Moderate experience using SPLM portfolio products
  • Moderate knowledge of relevant operating systems (Windows and Linux)
  • Hands on experience implementing, troubleshooting, and providing support to bundled products (Apache, Subversion, Postgresql)
  • Ability to communicate complex technical concepts clearly and effectively
  • Excellent written, verbal, and interpersonal communication skills
  • Problem solving and reasoning skills

Working at Siemens Digital Industries Software

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens we are always challenging ourselves to build a better future.  We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.  Find out more about the Digital world of Siemens here:

Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.


Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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