IT Officer (f-m-d)

Job Description

Job title:  IT Officer (f-m-d)

Location: multiple Siemens Locations in Germany 

Mode of Employment: Permanent / flexible working hours possible 

About the role: 

We are a truly international team looking to grow in future markets. We work agile like in start-ups with our colleagues out of different offices worldwide. Today we are looking for someone who likes moving things forward, initiates, analyses, builds, and shares! 

Change the world of tomorrow with us.  

  • Single Point of Contact for end-users to receive support and maintenance within desktop computing environment (incl. software installation, hardware, printer), network issue, IT infrastructure.
  • Provide troubleshooting services and immediate resolution to service request in a timely and accurate manner.
  • Align with Project Partner IT to fulfill IT related business demands
  • Support and handle user’s queries, concerns, and redirect to the right IT channels.
  • Identify, evaluate, prioritize & categorize customer problems and complaints for respective support requirements.
  • Escalate complex and unusual problems to appropriate service group / provider and influence to fix the problem
  • Collaborate with Support team and other IT units to resolve the problems.
  • Ensure all computers are complying as per Siemens Info Sec guidelines.
  • Responsible for User administrations (User accounts, access and permissions etc…)
  • Assist in various interdependent activities and administration of IT Services (Internet, Wifi, LAN etc.)

Your profile for "Making the future possible" 

  • A degree or equivalent in IT/Computing Systems from reputable university or College
  • Wide experience with organization and execution of training for employees and management.
  • Experience of communication and work with various user communities (Key Users, IT Coordinators, ISAs, etc)
  • Ability to support and provide explanations on senior and executive management level
  • Able to operate in a matrix organization with multiple reporting lines
  • Very good command of English both written and spoken. German is big advantage but not a must
  • This is an excellent opportunity for IT Professionals looking to Join Siemens IT Community

Wanted: designers of the future. - if you would like to find out more about jobs & careers at Siemens. - if you would like to find out more about Digital Minds at Siemens.

FAQ - if you need further information on the application process.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities

Organization: Country Functions & Departments

Company: Siemens AG

Experience Level: Mid-level Professional

Job Type: Full-time

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