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SSMR AT 产品支持工程师 Product Support Engineer

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Mission/Position Headline:        

The Product Support Engineer is responsible for providing a technical support to escalated

topic from installed base system and accountable for continuous quality improvement for 

installed base.

产品支持工程师负责为装机场地上报的问题提供技术支持,并为提高产品质量给出持

续性改进方案。

Areas of Responsibilities:          

Handle complaints and hot site escalation from installed base.

处理客户抱怨和装机场地上报的问题。

Handle escalated problem from customer service.

对客户服务工程师提供技术支持。

Handle escalated problem from production line.

对产品生产提供技术支持。

Process CAPA in R&D responsibility.

对CAPA的解决给出技术方案。

Plan and control installed base system update.

计划和控制装机场地系统升级。

Monitor obsolescence and process last time buy. 

监控产品物料清单中物料供货情况,处理最后一次购买。

Monitor and report the product performance KPI.

监控和报告装机场地产品质量KPI。

Drive the continue product quality improvement.

持续推动产品质量改善。

Consult for new product development based on customer feedback of current product.

基于当前产品的客户反馈,对新产品需求给予建议。

Dimension of Function/Volume: 

Maintain a good quality of installed base in the fields

维护装机场地产品质量

Contacts 

(internal/external):        

Cooperate with DCU, CAPA, R&D engineers, Project manager, Risk engineer, and HQAT R&D SEN team; Report to SSMR AT R&D SEN manager.

与DCU,CAPA负责人,相关研发工程师,项目经理,风险工程师和德国AT总部SEN同事密切合作;向SSMR AT R&D SEN经理汇报。

Experience:

3 years or above working experiences of medical devices industry. 

3年以上医疗设备行业经验。

Rich work experience in medical engineering or clinical use of medical devices, preferably in the range of X-ray, Angiography or Cardiology systems.

丰富的生物医学工程或医疗设备临床应用经验,X光产品,血管造影、心血管造影系统优先。

Customer service experience preferred.

有客户服务工作经验优先。

Strong engineering investigating, trouble shooting and solution ability.

出色的故障分析、排查、并提出解决方案的能力。

Good data collection, summary and presentation ability. 

出色的数据收集、总结、汇报能力。

Rich experience in writing of technical or quality relevant documents.

丰富的技术或质量相关文档的编写经验。

Good communication, organizing and coordinating ability. 

优异的沟通、组织、协调能力。

Good verbal, writing and reading skills in English.

良好的英语口语和读写能力。

Education:

Bachelor or above with major in medical, computer, electronic, mechanical engineering, etc.

生物医学工程、计算机、电子、机械工程等专业本科以上学历。

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.



Organization: Siemens Healthineers

Company: Siemens Shenzhen Magnetic Resonance Ltd.

Experience Level: Early Professional

Job Type: Full-time

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