- Program Management of customer experience projects for SaaS applications
- Functional leadership of customer centric project teams
- Orchestrating customer experience stakeholders & counterparts
- Collecting customer feedback and prioritizing requirements for product improvements
- Project management of all DI SW SaaS application for Customer Success resource planning
- Plan, align and define a project deliverable utilizing internal standards and templates
- Contribute to definitions around SaaS go to market and SaaS readiness
- Develop and maintain a roadmap for customer experience improvements for our top line SaaS portfolio
- Drive improvements for the customer journey for our X-products and MindSphere
- Prepare and conduct management reporting
- Work closely with program management, cross-functional teams, product development engineers, product management, finance and assigned project managers to define and optimize processes for an outstanding customer experience
- Manage requirements and user stories to improve every step along the customer journey for SaaS
- Work with cross-functional teams to define the SaaS go to market approach and SaaS readiness path
- Define and optimize the customer experience journey
- Optimization of tech-stack use during the process cycle and implementation into SaaS applications
- Bachelor’s degree in business administration, or related field
- 5+ years in SaaS business / SaaS product engineering
- Exceptional analytics, business management, communication, and presentation skills
- Experience in SaaS product management / go to market
- Experience in business excellence optimization
- Experience in Customer Success
- Exceptional work ethic towards change management
- C-Level presentations skills both verbally and technically
- MS office level advanced
- Preferred Knowledge/Skills, Education, and Experience
- Master’s degree in engineering, business administration, or related field
- Proven record of business improvements projects / development projects
- Proven experience in working in a multidisciplinary environment
- Proven experience in leading development teams
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.
Organization: Digital Industries
Company: Siemens Industry Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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