SAAS Program Manager

Job Description

You are highly result oriented? You enjoy working in a young and dynamic team focusing on innovation? Then you are the right candidate to join our Software business.

Siemens Software, a business unit of the Siemens Digital Industries, is a leading global provider of software solutions to drive the digital transformation of industry, creating new opportunities for manufacturers to realize innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here:

Position Overview

The SaaS Program Manager is responsible for the driving customer experience projects across our main SaaS applications for Siemens Digital Industries Software. This role will focus on defining, running, and optimizing the customer experience for the whole X-product portfolio as well as MindSphere. This role will work very closely with expert from Marketing, Service, Product development and Customer Success. Additionally, this role will maintain a product improvement backlog for our SaaS flagships and continuously report to senior executive leaders. This role will report directly to Director, Customer Success Program.

Key Objectives:
  • Program Management of customer experience projects for SaaS applications
  • Functional leadership of customer centric project teams
  • Orchestrating customer experience stakeholders & counterparts
  • Collecting customer feedback and prioritizing requirements for product improvements
  • Project management of all DI SW SaaS application for Customer Success resource planning
  • Plan, align and define a project deliverable utilizing internal standards and templates
  • Contribute to definitions around SaaS go to market and SaaS readiness
  • Develop and maintain a roadmap for customer experience improvements for our top line SaaS portfolio
  • Drive improvements for the customer journey for our X-products and MindSphere
  • Prepare and conduct management reporting
  • Work closely with program management, cross-functional teams, product development engineers, product management, finance and assigned project managers to define and optimize processes for an outstanding customer experience
  • Manage requirements and user stories to improve every step along the customer journey for SaaS
  • Work with cross-functional teams to define the SaaS go to market approach and SaaS readiness path
  • Define and optimize the customer experience journey
  • Optimization of tech-stack use during the process cycle and implementation into SaaS applications
Required Knowledge/Skills, Education, and Experience
  • Bachelor’s degree in business administration, or related field
  • 5+ years in SaaS business / SaaS product engineering
  • Exceptional analytics, business management, communication, and presentation skills
  • Experience in SaaS product management / go to market
  • Experience in business excellence optimization
  • Experience in Customer Success
  • Exceptional work ethic towards change management
  • C-Level presentations skills both verbally and technically
  • MS office level advanced
  • Preferred Knowledge/Skills, Education, and Experience
  • Master’s degree in engineering, business administration, or related field
  • Proven record of business improvements projects / development projects
  • Proven experience in working in a multidisciplinary environment
  • Proven experience in leading development teams

At Siemens we are always challenging ourselves to build a better future.  We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.  Find out more about the Digital world of Siemens here:

Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.


Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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