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Head of Customer Service EA

Job Description

Job Responsibilities 
  • Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. 
  • Ensures the implementation of corporate standards and guidelines in respective area of responsibility.
  • Ensures the achievement of the Service unit's business goals in cooperation with the regional Service organizations. 
  • Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers). 
  • Acts as ultimate point of escalation to drive sustainable solution of mission critical external and internal issues and problems.
  • Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.  
  • Has P&L responsibility for respective area of responsibility.
  • Heads overall organization assigned, and leads all related management and staff.

Requirements
  • Bachelor Degree 
  • Experience 10 or more Years in Relevant Industries 
  •  LV / MV Switch gear Business Experience: Especially with Retrofit / refurbish, extension, expansion in Indonesian Industries
  •  Leading a team experience will be preferable
  •  Target Oriented
At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees and thereby directly contributes to our business success.



Organization: Smart Infrastructure

Company: P.T. Siemens Indonesia

Experience Level: Mid-level Professional

Job Type: Full-time

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