- Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view.
- Ensures the implementation of corporate standards and guidelines in respective area of responsibility.
- Ensures the achievement of the Service unit's business goals in cooperation with the regional Service organizations.
- Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers).
- Acts as ultimate point of escalation to drive sustainable solution of mission critical external and internal issues and problems.
- Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.
- Has P&L responsibility for respective area of responsibility.
- Heads overall organization assigned, and leads all related management and staff.
- Bachelor Degree
- Experience 10 or more Years in Relevant Industries
- LV / MV Switch gear Business Experience: Especially with Retrofit / refurbish, extension, expansion in Indonesian Industries
- Leading a team experience will be preferable
- Target Oriented
Organization: Smart Infrastructure
Company: P.T. Siemens Indonesia
Experience Level: Mid-level Professional
Job Type: Full-time