Project Manager - Rail Customer Service

Job Description

Rail systems must do one thing above all: Run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Reliability. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world!

Siemens Mobility Customer Service is seeking a highly motivated, entrepreneurial, and dedicated Project Manager to manage the technical support services for a fleet of our Charger Locomotives. You will lead the maintenance project through the execution phase and are responsible for fulfilling all requirements from the customer contract. Ideally, you will have led projects in the same or similar industries and can lead a cross-functional team. Reporting to the Project Director, you will have broad autonomy to reach the results of the Service Project (Budget, Schedule, Quality) and assume the responsibility for EHS in the project.

What your day-to-day will look like:
  • Responsible for profit & loss for the maintenance contract. Monitor P&L trends and outcomes of assigned project(s).
  • Lead discussions and negotiations around changes in scope, cost, and schedule. Devise contingency plans and modification planning.
  • Drive the schedule for service mobilization, project landmarks, material delivery, and acceptance.
  • Initiate strategic project activities for engineering and procurement and actions for service startups.
  • Promote a Zero Harm culture through the development, implementation, review, and communication of EH&S Policies and Procedures at the local level.
  • Prepare and deliver monthly project reports, customer progress reports, customer change proposals, and presentations to management and internal and external partners.
  • Track and optimize the defined metrics from the service contract throughout the project (reliability, availability, safety, etc.).
  • Ensure field data acquisition and data analysis during maintenance and overhaul.
To thrive in this role, you have:
  • Proven experience in Sales or Project Management and, as a minimum, in other functional area like Service, Commissioning, or Engineering
  • Sound knowledge of maintenance management, familiarity with the locomotive industry, equipment, terminology, and regulatory obligations.
  • Demonstrates a good understanding of digitalization and automation.
  • Leadership experience managing a PM team to include collaboration with international project teams.
  • Bachelor's Degree (e.g., Electrical Engineering, Mechanical Engineering, or Industrial Engineering) or equivalent technical graduation.
  • PMP® or PM@Siemens certified or can get certification within twelve months of hire.
  • Completed Project Management Training
  • Written and verbal German language skills are strongly preferred.
Why you'll love working for Siemens:
  • Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1
  • Solve the world's most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast-evolving, pioneering technological environment.
  • Competitive total rewards package.
  • Please contribute to our social responsibility initiatives passionate about access to education, access to technology, sustaining communities, and positively impacting the community.
  • Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning.
  • Employee perks and discounts in addition to our 401k match and generous Paid Time Off
  • Diversity and inclusivity focused – Just named on the Forbes 2022 Best Employers for Diversity list!

While we appreciate all applications, we advise that only candidates under consideration will be contacted.


Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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