IT Application Support Engineer

Job Description


As an IT Application Support Engineer, you will be supporting enterprise IT applications in the manufacturing area, used by Siemens Healthineers globally in Europe, Asia and the USA. Your tasks and responsibilities will include but are not limited to the following:

IT Support and Technical Expertise

  • Ensure IT application availability 24/7 as well as the application performance
  • Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
  • Provide 3rd level support within the Problem Management process (e.g. root cause analysis)
  • Take care on the Access Management process
  • Contribute to the Knowledge, Release and Configuration Management processes
  • Perform the Escalation Management process
  • Ensure and control disaster recovery, backup and restore scenarios
  • Configure and install enterprise IT applications and/or its components
  • Coordinate special technical requests with internal and external IT service providers
  • Contribute to implementation of IT application architecture (technology, interfaces, landscape)

Quality/Compliance Management

  • Contribute to accurate and up-to-date quality and end-user documentation
  • Assist during internal and external audits

Required Knowledge/Skills, Education, and Experience

  • Bachelor or Master degree in Computer Science/Engineering and/or Business Management
  • 2-5 years of experiences in operational IT Support especially in Incident and Problem Management
  • Hands on experience with web-based and cloud applications (MS .NET and MS SQL)
  • Superior verbal and written communication skills with an emphasis on multicultural sensitivity
  • Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
  • Strong teamwork skills
  • Structured, proactive, and self-directed work style
  • Fluent in both German and English

Preferred Knowledge/Skills, Education, and Experience

  • Experience in Healthcare industry business processes
  • Experience in the manufacturing area
  • Availability for international business travel including USA, Germany and China

What do we offer:

  • Adjustable standing desk as a standard
  • MSDN license for each developer with prepaid access to AZURE
  • Free access to PLURALSIGHT – the WBT platform
  • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
  • Participation on world famous IT conferences like Microsoft IGNITE for best employees
  • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
  • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Basic wage component (gross) and other rewards : starting from 1800EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Organization: Siemens Healthineers

Company: Siemens Healthcare s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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