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Customer Service Engineer 2 - MegaLab - Southaven, MS

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer II.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

  • Customer Service Engineer (site based)
  • Site:  Southaven, MS area.
  • Shift: Monday-Friday 12PM – 9PM

The Customer Service Engineer is a site-based, customer-facing role that installs, services, maintains and modifies laboratory diagnostic equipment at customer sites.  The Customer Service Engineer will be trained on a mix of Chemistry, Immunology, and Hematology diagnostic analyzers. This highly visible role is a critical component to our holistic approach in solving our customer’s most difficult problems.  Specialized training will be provided in order to ensure quality in the work performed.

The Customer Service Engineer in most cases will report to an onsite manager.  The Customer Service Engineer will report to the same facility each day.  However, there will be times when work is required at other customer locations in support of the surrounding regions.

The ideal candidate will have some laboratory diagnostics or automation experience in a fast-paced and demanding work environment.

Key deliverables will include:

  • Provide service, preventative maintenance, modifications, and installations on Siemens Healthineers Diagnostics analyzers and automation systems at customer site with minimal supervision.
  • Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
  • Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
  • Manage company assets including, cell phone, computer, tools, inventory parts, etc.
  • Establish and foster positive business relationships with customers and peers.
  • Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc.
  • Provide ongoing feedback to customers and manager in regards to equipment repair status.
  • Interfacing regularly with the technical support center in order to provide the highest level of customer care.
  • Perform other service work as needed in support of the broader region and customer base.

Qualifications:

  • High school diploma required.   Associates Degree in Electrical, Mechanical or similar engineering program preferred.  Equivalent military training is preferred
  • Generally, 3-5 years of related experience.
  • Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred.
  • Ability to work both individually and in an established team setting.
  • Proved track record of strong customer service skills as well as excellent communication skills.
  • Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
  • Must be able to utilize a computer and computer-based tools for reports, emails, and general communication.
  • Willingness and ability to travel domestically and internationally at times for training.
  • Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.
  • Demonstrated experience in continuous improvement.
  • Ability to travel and provide service as needed for assigned area as well as other areas as needed.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law.  Accommodations may be requested for certain medical or religious reasons.  If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer.  Details on how to submit approval will be provided by your recruiter.  An accommodation approval must be confirmed prior to your start date.  A start date cannot be confirmed until the accommodation has been reviewed.  An accommodation is based on your role.  If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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