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Customer Support Coordinator

Job Description

Position Title: Customer Support Coordinator

Location: Peachtree Corners, GA

Position Overview:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers’ experience. We empower our employees to act as owners and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

The Customer Support Coordinator is responsible for processing large volume data entry in both alphanumeric and symbolic data entry from source documents into CRM software. Effectively identify order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.

Responsibilities:

  • Interprets documented rules, past practices or instructions on a semi-independent level.
  • Processes project orders while verifying accuracy of data to be entered.
  • Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
  • Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
  • Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
  • Provide price and availability for multiple products within assigned business segment.

Required Knowledge/Skills, Education, and Experience:

  • High School diploma required. Associate Degree or Industry related Certification a plus.
  • 3+ years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
  • Knowledge of SAP, Salesforce, and COMPAS.
  • High Level of professionalism and excellent customer service skills.
  • Strong problem-solving skills.
  • Excellent communication skills enabling the facilitation of information flow between the channel partner and various people within Siemens, such as expediters, product managers, the EDI support team, the channel sales engineers for the account, and other customer support representatives.

Preferred Knowledge/Skills, Education, and Experience:

  • Bachelor’s degree in related discipline is preferred. 
  • 6+ years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
  • Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems


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Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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