Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
**Position can be based anywhere in the Western Zone**
Join our team now at Siemens Healthineers as Vice President, Operations & Project Management, Western Zone
Position Overview:
- Field-based Senior Management position with leadership responsibility to drive the growth of equipment revenue, to drive backlog conversion and customer satisfaction of the Siemens Healthineers Diagnostic Imaging business.
- Provide direct leadership and strategic account/market focus for assigned Project Managers with accountability for the entire implementation and installation process of Siemens Healthineers equipment until it is ready to be used by our customers.
- Drive customer satisfaction through department functionality, resolution abilities and timeliness.
- Maintain and improve installation turnover processes and timing according to the global high-speed logistics process.
- By focusing on the customer experience and development and roll out of the CSC portfolio, the ZVP will drive growth in a sustainable and profitable way.
- Together with the Project Management Office, the ZVP will drive operational metrics, and deliver an absolute customer experience with her/his team.
- Span of control is approximately 19 direct reports in the Western (WE) Zone, reporting directly to VP, Solutions Implementations within the CSC organization, USA.
Key Responsibilities include but not limited to:
- The ZVP CSC will foster client relations with the main customers in the zone and develop new relations with competitive conversions
- Build customer relationship by creating transparency on backlog, projects currently in execution and future projects.
- Internal influencing to make sure that quality standards in product configurations, room planning, and clinical workflow are met.
- Together with the Project Management Office, the ZVP will drive operational metrics, and deliver an absolute customer experience with her/his team.
- Develop, together with Zone peers in Sales and Service, strategic plans to obtain market growth at key national, government and conversion accounts.
- Implement regionalization and zone alignment to parallel sales and service to maximize capacity.
- Implement and drive strategies and processes to support PMs, installers, vendors and dealers.
- Further improve Project Management, Installations and Logistics processes, explore new opportunities and optimize timing of project milestones.
- High-level direct leadership, qualification and communication with Project Managers in assigned zone(s) to ensure efficiency and integrity of the logistics process.
- Continuously monitor all projects as reported weekly via BRIDGE and SAP to achieve company's business objectives.
- Drive and ensure site readiness including remote diagnostics.
- Support divisional product groups in special sales situations and report repetitive or unusual product concerns to appropriate groups.
- Provide direct support, direction and leadership for Project Managers in critical situations.
- Accountable for the continuous development of assigned sales teams and for ensuring all direct Project Managers (PM) are appropriately trained and competent in customer management, product and solution positioning, as well as all applicable PM & Logistics processes and tools.
- Implement and manage developmental plans for employees’ performance and career goals, providing timely, direct and honest feedback on employees’ current strengths, as well as areas that need improvement. Develops candidates for additional responsibility/promotion.
- Lead collaborative efforts with Siemens teams within and from outside Siemens to ensure a positive customer solution/experience, including but not limited to Sales, Service, Logistics and other functional teams.
- A minimum of 60% travel is required throughout, but not limited to, assigned territory
- Develop customer solutions by working with Customers, Sales Account Executives, Architects, Engineers, and Contractors to implement construction principles and project management methodologies to ensure the successful execution and outcomes of each project.
Required Knowledge/Skills, Education, and Experience
- Proven track record with 10+ years of successful experience in a directly related field and successful demonstration of key responsibilities as presented above.
- Required BS/BA in related discipline or advanced degree. Equivalent combination of education and experience may be considered.
- Ability to influence without authority and collaborate across all levels of an organization (internal and external).
- Ability to manage and resolve complex business problems, at times in the absence of existing procedures or practices.
- High degree of business acumen to include standard competencies (financial, market positioning, healthcare industry, and customer), in order to make sound decisions.
- Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization.
- Demonstrates knowledge of organization's business practices and issues.
- Ability of develop an understanding of product knowledge on all product lines.
- Demonstrated organization skills
- Strong people management and people development capabilities with ability to manage and lead change in dynamic environment.
- Consistent track record of innovative thinking and process improvement.
- Strong work ethic and committed to do what it takes to get the job done on time and with high quality
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by law.
(Note: Accommodations may be requested for certain medical or religious reasons)
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities
*LI-WC1
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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