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Service Coordinator - 1 year contract

Job Description

Change the future with us.

 

We are passionate about innovations that mean real progress. We are excited about technologies that still need to be developed. What about you?  Do you want to use your curiosity, passion, and creativity to make the lives of millions of people easier and better? Join us as a graduate –either by beginning your career with us or through a co-op placement. Whichever path you take, we’re looking forward to seeing your perspective.

 

Why you’ll love working for Siemens!

 
  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.
 

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

 

We have an opening for a Service Coordinator to join our team. Your ability to work in a fast paced environment, will add to your success in this role!

What will you do?

Your primary focus will be in Service Coordination, with involvement in Billing Coordination.

Service Coordination: focus is to respond to calls from customers, to understand their needs and to respond appropriately. You will dispatch technicians to on-call services and planned maintenance visits to guarantee customer satisfaction and to optimize profitability of the division.

Billing Coordination: manage the billing of Time and Material services by verifying performed services and invoicing requirements.

Responsibilities include:

Service Coordination:

  • Provide prioritization and coordination of activities and resources.
  • Handle incoming customer service requests via the phone and/or email.
  • Schedule and dispatch activities using resources to execute Service Agreements and respond to customer requests.
  • Make decisions regarding the scheduling of resources and material.
  • Proactively follow-up with customers after completion of services to ensure a high level of satisfaction.
  • Arrange for all necessary materials, documents, tools and equipment to complete tasks as required.
  • Monitor progress on jobs via feedback from Technicians and the planning tool on a regular basis and take action as required.
  • Participate in process improvement.
  • Support the technical team in communications with customers.

Billing Coordination:

  • Make sure work is fully completed and ready to invoice.
  • Create billing in a timely and correct manner based on applicable contracts.
  • Attend to queries and questions from the Collections Team as required.
  • Participate in process improvement.
  • Support the central invoicing team in communications with customers.
  ** Possibility for Work from Home***

What will you need to succeed?

  • French Verbal and written communication skill - mandatory
  • Understand the client’s needs and respond to them effectively & efficiently
  • Strong verbal and written communication skills
  • Be organized: know how to prioritize tasks and complete them on time
  • Ease of working in a fast-paced environment
  • Concern for quality: follow established standards
  • Ability to work independently, with minimal supervision
  • Motivated and efficient under pressure; good problem-solving skills
  • Sense of empathy; Team spirit; Collaboration skills
  • Strong Asset: English verbal and written communication skills - fluently bilingual French & English

Service Coordinator assets:

  • Field service dispatch experience 
  • SAP knowledge 
  • Time management ability
  • Flexible prioritization

Billing assets:

  • Billing experience
  • SAP systems Knowledge
  • Basic accounting skills
 

About us.

We share our ideas and champion the people behind them.

 

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability.  Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure and Digital Industries.  We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us.  Ingenuity drives us and what we create together in yours. 

 

Making a difference together we raised $$385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

 

To learn more about Siemens Canada, visit our website at www.siemens.ca

 

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Early Professional

Job Type: Full-Time temporary



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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