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IT-System Engineer (M/F/D) Remote Support in English and Romanian

Job Description

Who are we?


We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are encouraged to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.


While we are invested in engineering perfection – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to craft the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

Responsibilities:

  • You provide international remote IT support for the clinical imaging software of several Siemens Healthineers departments to provide a fast and high-quality support for the customer
  • You coordinate and organize activities (incl. updates and upgrades) with internal and external partners, to ensure clinical operation for our customers
  • You act as an advisor and help with the integration and interface design of IT systems
  • You share know how with new team members and hereby build up their competencies

Required Experience:

  • You have a certificate in the field of electronics engineering, computer science, physics or medicine, with an affinity for IT; alternatively, you are an IT Specialist and have several years of substantial work experience in the IT field
  • You have several years of experience in customer IT support, ideally with imaging devices and clinical software and workflowa
  • You also have experience with virtualized IT systems, scripting, and server hardware
  • You also have experience in implementing interfaces for 3rd party applications, ideally in a clinical setting
  • You have a structured approach to our customers' problem cases and can keep track of several support requests and set the corresponding priorities; at the same time, you always have customer satisfaction and the quality of your technical solution in mind
  • With your business fluency in English, you support customers all over EMEA in direct telephone contact, can document problems, easily communicate internally with your colleagues, and understand the trainings, most of which are held in English. Ideally, you have already gained experience in intercultural cooperation
  • Additionally, you speak Romanian language fluently. In this language you will be able to serve customers of that native language in same high quality as you will do in English
  • With your strong communication skills, you integrate effortlessly into our international team

Additional Information:

We are available for our customers in Erlangen between 7 am and 6 pm CET. Nevertheless, one week early shift every three weeks is required

You will need to travel 2 to 3 times to Erlangen, for a minimum of 4 to 6 weeks per year (plus training time)

To find out more about the specific business, have a look at Services for Imaging & Therapy 

Siemens Healthineers stands for culture diversity and inclusion. Check for yourself by applying for our position and let us prove to you that we do what we say!


Organization: Siemens Healthineers

Company: Siemens Healthcare S.r.l.

Experience Level: Experienced Professional

Job Type: Full-time

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