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Executive - Customer Service (EH)

Job Description

Pre- requisites :
1. BE/ Diploma in Electrical / Electronics  or similar qualification 
2.Good Knowledge on Low Voltage drives with commissioning / service exposure of +5 years (for BE) / +8 years (for Diploma) exeperience in drives.                                                                               
3. Application knowledge in the industry area of Sugar/Petrochemical / Metal / Cement/ Paper/Tyre etc.   
4.Good communication skills & service attitude is important.  
5. Travelling on short notice and to serve customers 
6. Know how on Siemens Drives & PLC will be considered as additional benefit

Roles & Responsibilities :.
1. To provide service support to customers at a short notice and ensure customer delight 
2. Drive service business portfolio ( service contract , retrofits , spare parts , repairs ) 
3. To provide lead generation to sales team for business growth 
4. To monitor & take actions on open calls , escalated cases ,service business targets 
5. Focus on industry segment like Sugar / petrochemical /Metal/ Paper Industries apart from discrete industries which is in line with our portfolio growth commitment 
6. To drive digitalization portfolio like Predictive services
7. Engineer will be stationed at Rudrapur


Organization: Digital Industries

Company: Siemens Limited

Experience Level: Early Professional

Job Type: Full-time

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