- Support Customers by navigating them through the Siemens processes and contacts.
- Lead all aspects of assigned VIP & TSA Customer business.
- Next level of support above tactical project management.
- Ensures that project requirements are met
- Owns the scope of work to ensure that all results are fulfilled on time and within budget
- Maintains and supervises project margin throughout project lifecycle
- Crafts and implements the project plan
- Requests and leads all aspects of the project team
- Coordinates project communications (reporting, correspondence, meetings, etc.)
- Ensures that all Landmark requirements are complete
- Forecasts (with team) and handles risks and opportunities
- Leads change orders and claims
- Coordinates installation, commissioning, and training efforts
- Verifies, requests, and acquires customer acceptance of the system
- Maintains lessons learned throughout the entirety of the project
- Closes the project at completion and archives project files
- Bachelor’s Degree in engineering or Business
- Validated customer support experience
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time optimally
- Excellent communication and presentation skills
- 15% travel based on customer requested meetings and support
- 2 -3 years of project management experience.
- 4 -5 years of customer service experience
- Variable frequency drives experience
- SAP experience
At Siemens, our mission is to transform the every day. We strive to better understand the need of our customers and of society. We develop technology with impact to transform the world’s economies. We intelligently combine the digital and physical world to build a better tomorrow
At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience.
Why you’ll love working at Siemens- Competitive compensation (salary and bonus) based on qualifications
- Medical, dental, prescription and vision coverage, first day of employment
- Matching 401(k) (immediate employer match)
- Competitive paid time off plan, paid holidays, and floating holidays
- Career development opportunities
- Education and tuition reimbursement programs available
- Flexibility to work remote a few days a week
- Paid parental leave
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Organization: Portfolio Companies
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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