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Customer Service Advocate - Large Drives

Job Description

Siemens Large Drives Applications is looking for a multifaceted customer facing individual who is passionate about teamwork and partnership! In this role you are the primary point of customer contact for aftermarket and field support. You will collaborate with all aspects of Siemens internal teams and departments such as Sales, R&D, Engineering, Quality, Purchasing etc. In this role you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Siemens New Kensington Large Drives customers. Responsibilities
  • Support Customers by navigating them through the Siemens processes and contacts.
  • Lead all aspects of assigned VIP & TSA Customer business.
  • Next level of support above tactical project management.
  • Ensures that project requirements are met
  • Owns the scope of work to ensure that all results are fulfilled on time and within budget
  • Maintains and supervises project margin throughout project lifecycle
  • Crafts and implements the project plan
  • Requests and leads all aspects of the project team
  • Coordinates project communications (reporting, correspondence, meetings, etc.)
  • Ensures that all Landmark requirements are complete
  • Forecasts (with team) and handles risks and opportunities
  • Leads change orders and claims
  • Coordinates installation, commissioning, and training efforts
  • Verifies, requests, and acquires customer acceptance of the system
  • Maintains lessons learned throughout the entirety of the project
  • Closes the project at completion and archives project files
Required Knowledge/Skills, Education, and Experience
  • Bachelor’s Degree in engineering or Business
  • Validated customer support experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time optimally
  • Excellent communication and presentation skills
  • 15% travel based on customer requested meetings and support
  • 2 -3 years of project management experience.
  • 4 -5 years of customer service experience
Preferred Knowledge/Skills, Education, and Experience
  • Variable frequency drives experience
  • SAP experience

At Siemens, our mission is to transform the every day. We strive to better understand the need of our customers and of society. We develop technology with impact to transform the world’s economies. We intelligently combine the digital and physical world to build a better tomorrow

At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at Siemens
  • Competitive compensation (salary and bonus) based on qualifications
  • Medical, dental, prescription and vision coverage, first day of employment
  • Matching 401(k) (immediate employer match)
  • Competitive paid time off plan, paid holidays, and floating holidays
  • Career development opportunities
  • Education and tuition reimbursement programs available
  • Flexibility to work remote a few days a week
  • Paid parental leave

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Organization: Portfolio Companies

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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