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Application Specialist - Laboratory Diagnostics VIC

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as an Application Specialist to join our Laboratory Diagnostics team based in Melbourne, Victoria. Integral to this role is maintaining a high level of customer satisfaction by providing product line applications expertise to assist in the instrument installation, training processes and ongoing applications support. In addition, you will provide sales support by identifying and developing sales opportunities and assisting with product demonstrations.     

Your tasks and responsibilities:

Provide reactive customer support both on-site and, on the phone, to ensure maximal instrumentation uptime and Customer Satisfaction

Troubleshooting and resolving application problems. Keeping customers and colleagues fully informed of account status.  Escalating unresolved issues and monitor to completion.  Developing and implementing action plans for Hot-Sites.

Work collaboratively with Project Management and Engineering teams to achieve installations to agreed timelines and quality including performing relevant configuration, system optimisation, assay validation and instrument software updates/upgrades

Actively contribute to the development and implementation of sales strategies to ensure company financial objectives are met.

Train customers as required, both as part of new installations and for existing customers

Provide technical information to the customer to provide better customer and patient outcomes in conjunction with the Marketing team and Product Specialist.

Your qualifications and experience:

A tertiary qualification in Science, Applied Science or related field is essential.  Experience in the Pathology/Diagnostics industry including technical support within the pathology industry is highly preferred.  Eligibility to work in Australia and New Zealand.

Your attributes and skills:

You demonstrate a strong customer focus and excellent interpersonal and problem-solving skills.  You are a solid team contributor and exhibiting strong results orientation will see you succeed in this role.  You are able and willing to travel, as although the role is predominantly based in Perth it will involve travel to assist other teams within Australia/New Zealand

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We are an equal opportunity employer.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.


Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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