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- Proactively help customers quickly become productive with Capital
- Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business
- Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site
- Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges
- Assist account teams with struggling customers
- Interface with customers and 2nd line / internal support and provide feedback in both directions
- Regularly participate in meetings and conference calls with customers
- Evaluation of customer specific enhancements in beta-state of the software
- Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
- Capture knowledge for web-based support systems
- Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
- Actively participate in marketing and sales activities such as, workshops, seminars, etc.
- Provide 1st line support for all tools in the Capital tool suite
- Provide customer advocacy and product supportability to influence product direction and quality
- Covering support focused on the United States and offering worldwide assistance
- Broad knowledge in the electrical system & wire harness domain
- Detailed understanding of the whole process of design, manufacture and service of harnesses
- Experience with Siemens DI SW Capital tools or other electrical system design tools/flows
- Knowledge of MCAD systems (e.g. NX, ProE, CATIA)
- System and database administration for Progress, Oracle and PostgreSQL installations and sysadmin trainings a plus
- Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.
- Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts
- Manage multiple tasks and customer issues concurrently
- Strong technical communication skills and presentation skills
- Strong project management and communication (written and verbal) skills
- Ability and willingness to travel
- BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.
Organization: Digital Industries
Company: Siemens Industry Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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