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Sales Support Operator

Job Description

Position Title: Sales Support Operator

Location: Peachtree Corners, GA

Overview:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers’ experience. We empower our employees to act as owners and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

The OEM/Panel Builder Team Account Coordinator/Sales Support Operator is responsible for managing all aspects of their assigned accounts, recognizing when to escalate customer issues, and supporting customer with price and availability, simple product information and referral to appropriate specialist for technical support and/or problem resolution when warranted.

Account Coordinators/Sales Support Operator on the OEM/PB Team work primarily through email correspondence with specifically assigned accounts and are responsible for all interactions with their assigned customers, including discrepancy resolution, RGA's and credits, shipping and tracking follow-up, escalations, and CAID resolution. A basic knowledge of order entry processes is a plus.

Responsibilities:

  • Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
  • Utilize email and SalesForce to directly communicate to customers, suppliers, and affiliates.
  • Manage shipping discrepancies issues, from inception to completion.
  • Manage and resolve CAIDs associated with the assigned accounts in a timely manner.
  • Process non-complex change orders.
  • Follow up and engage stakeholders as required until the expected release date for open orders is addressed accordingly.

Required Knowledge/Skills, Education, and Experience:

  • Associate Degree.
  • 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
  • Prior knowledge of processing freight claims, returns, call tags, credits, and debits.
  • Strong data analytical and problem-solving skills in identifying patterns and trends.
  • Proficient with Microsoft Office Suites, SAP, COMPAS and SalesForce

Preferred Knowledge/Skills, Education, and Experience:

  • Bachelor’s degree in General Business or related discipline.
  • Strong knowledge of SAP, COMPAS, SalesForce, and Excel.

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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