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HQ Technical Engineer Training and Support - MRI - REMOTE

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as As a Headquarters Technical Training Support Specialist to focus on Magnetic Resonance Imaging. 

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. 

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Headquarters Technical Training Support Specialist - MRI,  you will be responsible for

  • Delivery of MR technical courses aligned with the global internal and customer training strategy as defined by MR Management
  • Deliver education using various training methodologies (examples include classroom, online and virtual trainings
  • Support escalations, acting as MR technical experience
  • Responsible for installation, startup, corrective, and preventive maintenance for MR equipment in our training facilities
  • Provide remote technical support to Siemens Customers and Siemens Customer Service Engineers (CSEs) who provide service for our MR installed base
  • Dispatch notifications to CSEs and provide quality action plans to troubleshoot customer concern
  • Use remote diagnostics to troubleshoot and resolve technical issue
  • Follow escalation process and communicate with HSC/QIB to drive solutions.
  • Travel to assist with on-site repair of customer equipment as required.
  • Support effective and open communication with a proactive approach on information dissemination, collective feedback, and representation of global MR Team
  • Contribute to achieving the vision, mission, and values of Siemens

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • High level MR technical product knowledge.
  • Understanding of healthcare marketplace, preferably relative to MR, Radiology, and Imaging Departments.
  • Excellent communication skills – verbal, written, ability to present.
  • Demonstrated ability to energize, develop, and build rapport at all levels within an organization
  • Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs
  • Training experience is preferred

Required skills to have for the success of this role

  • Associates, BS or BA in related discipline or equivalent experience as applicable to role
  • Typically, 5+ years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above
  • Required Travel 20%
  • Valid US passport will be required 
  • Sponsorship is not supported for this position
  • Note that shifts may rotate, depending on team and/or business needs.
  • Candidates will have the possibility to work remote if qualified, ensuring that he or she has appropriate bandwidth available to handle applications required for work performance. Please note that DSL/dial-up have not been shown to be adequate

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law.  Accommodations may be requested for certain medical or religious reasons.  If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer.  Details on how to submit approval will be provided by your recruiter.  An accommodation approval must be confirmed prior to your start date.  A start date cannot be confirmed until the accommodation has been reviewed.  An accommodation is based on your role.  If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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