Business Operations Analyst

General Description:

This position assists Business Applications Team in defining and making improvement to business processes, operations and management reports. The candidate will apply the combination of data and BI tools to develop new and enhance existing dashboards. The candidate should be knowledgeable in different aspects of data analytics, including data quality, ETL and data visualization.

Specific Responsibilities and Requirements:

Reports, Database, ETL process development and management

§  Work efficiently with team members and country / functional representatives to

o   define, develop, and maintain Business Reports at Tableau

o   execute data upload and maintenance process

Especially for Term License Business, Channel Operations and Portfolio Development

§  Establish and manage systematic process to extract data from various systems, upload data to SQL server, and ensure data quality and integrity

§  Manage database in terms of storage and data tables quality, e.g. SalesForce, SAP

Administration, and regular reporting

§  Support system and database users setup

§  Update and maintain AP Intranet (SharePoint based)

§  Document and review process, system and Business Intelligence user guide

§  Assist in ad hoc assignments as required

Testing and Training

§  Assist in new features testing, and document testing scripts/scenarios, training material including video editing

Skills, Experience, Qualifications:

·       Bachelor’s Degree in Computing Science/Engineering/Mathematics/Statistics

·       Excellent verbal and written communication skills in English plus an Asian language

·       Excellent interpersonal skills with demonstrated ability to work in a team and customer oriented, mission-driven environment

·       Mature, self-initiated, proactive, organized and responsible

·       Proficiency in data visualization with business intelligence tools, such as Tableau / Qlikview or similar

·       Proficiency in Microsoft Products, e.g. Word, Excel, PowerPoint, Access, Projects, Visio

·       Experience in database administration

o   Microsoft SQL server, SSIS (or other ETL), SSRS, Oracle, Alteryx

·       Experience in web programming such as Python, ASP.NET, C#, HTML, JavaScript

·       Experience in Chatbot development, and automaton via Selenium and / or Beautiful Soup will be an advantage

·       Minimum 3 years working experience as a data analyst or business intelligence analyst