MI SPECT Technical Support 4 TST4

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a MI SPECT Technical Support 4 TST4 to focus on MI SPECT Products.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. 

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at

This is a role well suited to an ambitious professional, looking for the next step in their career. As a MI SPECT Technical Support 4 TST4 you will be responsible for

  • Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
  • Remote diagnostic evaluations of MI-SPECT equipment
  • Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
  • Preempt potential problems and provide effective solutions
  • Seek assistance from internal partners for issues that reach beyond assigned product area
  • Work with minimal direction from management
  • Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
  • Mentor and provide technical operational leadership to TST 1, TST 2 .
  • Must be willing to be on call and work rotating weekends/holidays
  • This is a 1nd shift position (9am – 6pm EST)

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Contribute to the dissemination of product knowledge
  • Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
  • Proficient skills in typing and Outlook, Excel, Word and other job critical applications
  • Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
  • Creates an open, supportive environment consistent with the culture of Service Based Leadership

Required skills to have for the success of this role

  • Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
  • Technical proficiency in repair of Siemens MI-PET equipment of 8+ years
  • Firm knowledge of DICOM, networking, computer use of Microsoft products
  • Travel required for customer meetings and technical repair 10%
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

  • Clinical operation of MI-SPECT equipment is valued
  • Knowledge of CT theory and operation
  • Experience in peer coaching, technical support role and SAP is preferred
  • Cary, NC location is preferred but willing to have remote for right candidate
  • Spanish speaking a plus

Candidates will have the possibility to work remote if qualified, ensuring that he or she has appropriate bandwidth available to handle applications required for work performance. Please note that DSL/dial-up have not been shown to be adequate

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law.  Accommodations may be requested for certain medical or religious reasons.  If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer.  Details on how to submit approval will be provided by your recruiter.  An accommodation approval must be confirmed prior to your start date.  A start date cannot be confirmed until the accommodation has been reviewed.  An accommodation is based on your role.  If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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