Performs varied customer service and support activities, which may include any of the following:
- Complete broad scope of product and systems support including install, commissioning, maintenance, and evaluation of customer equipment and systems.
- Provide scheduled and emergency support remotely and onsite.
- Provide all levels of user support.
- May manage sub-contractors and monitor delivery.
- Create Report and Status Updates of project status.
- Supports sales by identifying potential additional business and providing leads to sales engineer.
- Develop roadmaps to provide forward looking recommendations to ensure we are utilizing resources effectively and efficiently to drive increased profitability and excellent customer service.
- Advocate the voice of the customer in the service portfolio innovation process
- Maintain awareness of competitor plans, trends and technologies.
- Works closely with marketing and business development teams.
- The role is an individual contributor role and does not have any direct reports.
- Will report to the Director of the Customer Service Industry Automation business segment.
- Manage the portfolio of Factory and Process Automation service products through strategic planning, analytics and rationalization while ensuring that the quality milestones are met.
- 10+ years of experience or BS/BA in a technical field (High school degree required) – preferably trained in: Simatic, Sinumerik, Simodrive, Sinamics, Electrical Design, Troubleshooting, Electrical Wiring, Arc-Flash, NFPA70.
- 7+ years' experience working in product launch and process environment.
- 90% travel required for this role.
- Prior PLC , Control Systems, Automation and Lean Manufacturing experience required.
- Knowledge of 5-axis machining technology preferred. Specific Siemens product experience in SINUMERIK and SIMODRIVE, especially 840D and 611D
- Knowledge of Siemens product experience in SINUMERIK and SIMODRIVE, including non-current products such as System 3, 810 classic, 6RB2101, 6RA27
- This position supports a Siemens customer who requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons.
Organization: Digital Industries
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.