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Senior Customer Success Manager

Job Description

* About Siemens Digital Industries Software:
Siemens Software, a business unit of the Siemens Digital Industries, is a leading global provider of software solutions to drive the digital transformation of industry, creating new opportunities for manufacturers to realize innovation.  At Siemens we are always challenging ourselves to build a better future. We are all about empowering companies of all sizes to embrace complexity and leverage it to enhance productivity and gain a competitive advantage. We are on a mission to hire the very best and are our Customer Success organization is focused on creating a culture centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day.


* What we are looking for:
We are seeking a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers within the Korean region. You will play a crucial role in Enabling continues adoption of our cloud products and ensuring their business outcomes are being achieved while building long lasting relationships with our customers. Reporting into the Director of Customer Success APAC, this position requires a blend of business strategy, consultative mindset, drive best in class service to drive maximum value and adoption of Siemens solutions. The role is a highly collaborative role driving change management, identify opportunities and adoption activities while executing on Customer Success Plans and Business reviews with key business decision makers. The CSM will be closely working, engaging and aligning with sales teams on renewal and expansion strategies.


* Responsibilities:
- Lead and own all post-sales activities in order to create recognizable business value for Siemens customers
- You will onboard Siemens customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
- You will track account health to identify churn risk and work proactively to eliminate that risk. It’s about preventing it before it ever becomes a problem
- Collaborate and execute on the Customer Success Plan (CSP) to ensure adoption of Siemens solutions
- Build deep, positive relationships with customer leads as well as their teams, and work with the Siemens account team to maintain high levels of customer satisfaction
- Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers
- You will hold regular check-in calls, executive business reviews, webinars, and
mentoring sessions with customers
- You are comfortable proposing and building processes that will allow our organization
to scale, and collaborate with numerous stakeholders and teams, both internally and externally


* Minimum qualifications:
- Minimum of 8+ years in a customer facing role, B2B
- Experience in Customer Success preferable. Experience in Pre-Sales, Consulting and/or Project Management required
- An excellent understanding of Cloud/ SaaS technology, digital transformation, the ability to explain how technology drives business value
- Dynamic with excellent leadership skills and high level of accountability
- Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
- Enthusiastic and creative with the ability to inspire, influence and encourage others, in both
relationships with customers and peers
- Ability to learn quickly, working in a global team, and manage change effectively
- Excellent communication and presentation skills
- The desire for continuous learning and growth
- Language skills: the ability to present and communicate to senior leaders in both English and Korean


* Preferred Qualifications:
- Previous experience supporting Automotive/Manufacturing customers
- Ability to map the customer’s business processes to product capability 
- Desire to better understand both business and technology solutions
- Experience with transformation and/or program management
- analytical and process-focused mindset


* Working Conditions/Physical Requirements:
- Ability to travel for customer meetings and internal coordination (20-40%)
- Siemens has established mobile working as a core component in the “new normal”

Organization: Digital Industries

Company: Siemens Industry Software Ltd.

Experience Level: Early Professional

Full / Part time: Full-time

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