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Engineer - Product Technical Support

Job Description

Role: Engineer (Product Technical Support)

Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!

What part will you play?

Being adept in driving resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards and in order to manage Tier 3 support of Product to the internal and external customers.

Perform technical coordination / review with client to ensure risk identification and to support the initiation of risk mitigation by Project Manager and all relevant project stakeholders.

Be on-call on a weekly rotation basis throughout the year to help enable 24x7 global support.

Escalate and log defects for more advanced customer issues to Development or Product Management teams when necessary.

Ensure that SLAs of assigned customer reported issues are met within TAT

Actively participate in team and departmental meetings by providing feedback on current day-to-day activity and recommendations for improvement.

Use your skills to move the world forward!

We need a graduate - BE in Computer Science or equivalent with 2 to 5 years of experience in a level 2 customer support or delivery service team for a high-tech company

Strong problem solving and software troubleshooting skills

Working knowledge of UNIX environment with good understanding of Shell Scripting

Technical troubleshooting skills of large RDBMS like Oracle with sound knowledge of SQL

Knowledge and troubleshooting experience of core Java, kafka and XML standards to support complex enterprise software

Knowledge of basic networking concepts like WWW, FTP, TELNET, SSH, etc.

Knowledge of web-enabled support tools like SOAP UI

Ability to effectively communicate technical issues, prioritize them and enjoy working with customers

Apache Tomcat Administration skills or Administration of other web applications

Excellent people and communication skills

Impeccable English speaking and writing skills

Excellent interpersonal skills and should be an active listener and learner

Make your mark in our exciting world at Siemens.

This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers



Organization: Advanta

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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