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Service Engineer - Healthcare IT

Job Description

Role : Service Engineer
External Title : Deputy Manager - Customer Services

Job Responsibilities:
• Prepare network, perform installations, start-ups, maintenance, repairs and updates of Healthcare IT products including Enterprise Clinical Imaging and Data Management solutions including VNA,PACS,RIS, HIS, CVIS Advanced Visualization, Artificial Intelligence products from Siemens Healthineers Digital & Automation business line. You may refer the product line here : https://www.siemens-healthineers.com/en- in/infrastructure-it
• Configure the customer network and integrate the Smart Remote Services in customer workflow.
• Receive notifications from Siemens Healthineers service management system and solve the problem at customer site.
• Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues.
• Co-ordinate Hardware vendors wherever necessary.
• Organize Upgrade and Update activities within the scope of support, in order to ensure latest features available in customer clinical workflow.
• Document all correspondence and actions taken according to the Siemens Healthineers guidelines and Quality Management system.
• Act as an advisor and help with the integration of solutions wherever necessary.
• Be an active team player and share your knowledge with pears to improve team competencies.

Education Qualification: B.E/B. Tech/Diploma/ B.Sc./BCA in Information Technology ( IT)/ Computer Science

Experience:

  • 1-3 years of experience in Healthcare IT system installation, support, or onsite administration ideally with imaging devices and clinical software and workflow.
  • Experience with Windows Server-Client hardware environment, virtualized IT systems, networks, database concepts and basic scripting.
  • Experience in DICOM,HL7,Web Applications and Radiology/Cardiology clinical workflow.
  • Experience in implementing interfaces for 3rd party applications, ideally in a clinical setting.

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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