What are my responsibilities?
-Give application, engineering and training support for assigned products portfolio and assigned customer technicians and to specialists in RC
-Give hotline support and trouble-shooting (if necessary on site), for assigned products portfolio and asssigned customer technicians and to specialists in RC
-Provide Product managers ,quality managers and Sales Managers with market-feedback / information on product quality and customer requirements for the assigned products
-Maintain Tools for the hotline and support processes
-Participate in system tests for new products from BSCE& HQ to ensure product quality from customers point of view and as preparation / know how acquisition for support tasks
Organization: Smart Infrastructure
Company: Beijing Siemens Cerberus Electronics Ltd.
Experience Level: Mid-level Professional
Job Type: Full-time