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楼宇技术支持Customer Support

Job Description

What are my responsibilities?

-Give application, engineering and training support for assigned products portfolio and assigned customer technicians and to specialists in RC 
给西门子内部技术工程师及代理商技术人员提供产品应用,工程项目技术支持及产品培训 
-Give hotline support and trouble-shooting (if necessary on site), for assigned products portfolio and asssigned customer technicians and to specialists in RC 
给西门子员工及代理商技术人员提供产品技术热线服务及故障处理(如必要现场支持)
 -Provide Product managers ,quality managers and Sales Managers with market-feedback / information on product quality and customer requirements for the assigned products 
提供市场产品反馈信息质量信息及客户需求报告给产品管理,质量管理和销售部门 
-Maintain Tools for the hotline and support processes 
维护热线平台及支持流程运营
-Participate in system tests for new products from BSCE& HQ to ensure product quality from customers point of view and as preparation / know how acquisition for support tasks 
参与总部及BSCE新产品的系统测试,以保证产品质量

任职要求:
希望人选有楼控相关技术背景(研发,测试,安装,调试等)
如有一线楼控调试经验最好。
希望英文口语能用于基本沟通。

Organization: Smart Infrastructure

Company: Beijing Siemens Cerberus Electronics Ltd.

Experience Level: Mid-level Professional

Job Type: Full-time

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