- Engage with client to understand business and technical requirements, determine business needs and plan appropriate solutions
- Act as a single point of contact for support services. Manage and facilitate support activities across a client organization and within Siemens Digital Industries Software.
- Work with client to develop and deliver solutions in cooperation with the Siemens DI SW software and services
- Coordinate Client software deployment with Siemens resources for flawless on-time solution delivery
- Manage technical resources in software delivery to ensure successful client adoption
- Establish and build a trusted advisor relationship from both a business and technical perspective with assigned clients, sales executives, and technical resources
- Develop a keen understanding of the client’s specific business and technical drivers and major initiatives
- Understand the client’s business structure and product lifecycle processes
- Help in the definition of business and technical requirements in the areas of the client’s product development and manufacturing
- Support the client during the implementation and operation of appropriate Siemens solutions by shepherding reported issues through involved departments
- Coordinate communication, provide transparent and regular status with response from involved subject matter experts
- Proactively review and analyze support needs across product portfolio, manage escalations and prioritize issues
- Analyze issue dependencies and ensure correct severity classification
- Act as a liaison between client and software product engineering
- Operational knowledge of Siemens Digital Industries Software products
- 5+ years of technical consulting or support experience in PLM (Product Lifecycle Management), which includes performing proof of concepts, defining requirements and scope deployment
- Excellent communication and presentation skills
- Ability to manage multiple priorities
- Practical Experience in engineering projects
- Basic knowledge of business process management
- BS/BA in an engineering or manufacturing-related discipline or a similar profession
- Should have recent experience leading and managing requests of technical and business consultants from within, and outside of their formal organization
- Some business travel may be required
- Must be able to work under minimum supervision
- Should have solution-oriented working methods
- Good knowledge of written and spoken English
- Good knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Understanding and experience in working with Data Management and Electronic and/or Mechanical Computer Aided Design (ECAD/MCAD) tools and processes
- ITIL Service Management certified
- Understanding of existing Siemens Digital Industries Software processes like support, software sales and software development
- Experienced in communication with executive-level managers
- Fluent knowledge of written and spoken English, polite professional way of talking
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook and PowerPoint
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.
Organization: Digital Industries
Company: Siemens Industry Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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