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Mendix - Customer Success Manager (South Korea)

Job Description

Mendix is a low-code app development platform:

First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. 
 
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform. 
  
Mendix is a Siemens Business:
 
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources. 

We're investing to accelerate our momentum, and we're looking to grow our APJ Team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.

Your Mission:

To be the trusted adviser to our Enterprise customers, driving business value through the use of our cloud platform. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.

Essential Functions
  • Drive Outcomes for the Customer and our Business
  • Be intimately aware of focus areas, priorities and metrics for each quarter
  • Know your portfolio, and articulate opportunities for positive outcomes: expansion, retention focus, and maturity progression

Customer Engagement
  • Inspiring customer loyalty by becoming a trusted adviser
  • Identifying and building strong customer champions
  • Understanding the client decision making process and organization structure
  • Lead customer through their own customer journey leveraging best practices and expert advice

Deliver True Value for Customers
  • Be an expert on best practices in change management
  • Be a Challenger to the status quo and emphatically lead change
  • Identify and define successful deployment strategies
  • Continually learn new features and functionality of the platform and how they create value for the customer

Cross Functional Leadership
  • Align with Sales and Expert Services on expansion and renewals
  • Lead cross-functionally to drive customer success
  • Advocate for changes in other departments' ways of working and collaborate with them to implement those changes
  • Cultivates and engages in a culture of partnership and collaboration

Skills and Abilities Required:
  • Proven experience driving adoption, renewal and expansion with Enterprise accounts
  • Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
  • Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
  • Experience and understanding of the application development lifecycle strongly preferred
  • Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
  • Exceptional executive-level communication, presentation and interpersonal skills
  • Fosters and engages in a culture of teamwork and collaboration
  • Creative, resourceful, detail-oriented and highly organized
  • Analytical and metrics-driven work style
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for continuously learning new technology and being able to provide value to the customer

Education and Experience Requirement:
  • 8-10 plus years of consulting and/or SaaS based technical account management experience
  • Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred)
  • Bachelor's Degree or equivalent experience required; Master's Degree preferred

Organization: Digital Industries

Company: Siemens Industry Software Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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