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Customer Service Manager (f/m/d) - Inverter Repair Center

Job Description

Put your career on the fast track with us.

We are shaping our urban and freight transportation portfolio as a leading company providing electric propulsion solutions, systems, products and services for buses, trucks and other special vehicles. Our creative team is changing the future of electric mobility through innovative technologies and services. From development and production to sales and service, we support the entire life cycle of our products. 
Our commitment: to drive electromobility forward - for a safer, more efficient and environmentally friendly future. 

Become part of our growing team and let us change the world of electromobility together
  • You are responsible for the operations of the local inverter and uCap repair shop (investigations, repairs, warranties, quality management, processes, tooling, etc.)
  • Therefore, you will lead and organize the full repair cycle with 3 employees, to meet and exceed customer expectations, company targets, employee engagement and satisfaction
  • In addition, you will manage the development/localization and certification of our repair centers worldwide, in collaboration with our local teams and partners
  • Equally, you will provide guidance and assistance with necessary ISO and KBA audits
  • As a customer service technical expert, you support our technicians in the repair shop with their analyzes and reporting tasks
  • Furthermore, you will provide guidance and assistance with the assigned oPLM processes
What you need to make real what matters.
  • The basis of your success is a completed university degree in technical sciences, preferably in the field of power electronics or motor controllers, in combination with multiple years of relevant, technical work experience
  • Optional, you have successfully completed a technical vocational training in combination with a further / advanced technical certification (Technician) and long-term relevant work experience, preferably in the field of power electronics, motor controllers, or in a comparable repair shop
  • You have experience in managing a team, preferably in leading a repair shop and you are familiar with ISO 9001 and KBA audits
  • In addition, you are familiar with the classic Office 365 tools and experience with ERP systems (Oracle, SAP) would be of further advantage 
  • You know how to ensure smooth operations of our repair shop by utilizing your leadership, organizational, customer service and communication skills 
  • You take continuous learning for granted and you keep up-to-date with the latest industrial and technological trends, developments and changes in your area of expertise 
  • Therefore, you know to apply a creative and innovative approach to the development of new customer solutions 
  • Fluency in German and English makes you stand out even more and your familiarity with intercultural teams completes your profile

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.


Organization: Portfolio Companies

Company: Siemens AG

Experience Level: Mid-level Professional

Job Type: Full-time

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