Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Application Services Engineer – General Imaging.
Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
Job Title: Application Services Engineer – General Imaging
Provide support for Ultrasound applications issues escalated through Customer Service. Primary expertise in General Imaging applications.
The Application Services Engineer has primary responsibility to provide local country and/or Regional Applications personnel with advanced support for Ultrasound applications issues that have been escalated to the Ultrasound Headquarters team using standard Customer Service processes.
- Deliver written, phone, and/or on-site advanced applications support for escalated Ultrasound application issues
- Investigate and document status of Customer Complaints globally
- Work closely with other members of the Ultrasound CS, PLM and CRM organizations on development and implementation of solutions to problems reported in the installed base
- Generate Knowledge Base articles on Applications solutions to the service field
- Provide support for new product roll-outs and disseminate information to application specialists worldwide on new product features and functionality
- Bring Application requirements to the Service Lifecycle Management team in the form of requirement specifications and perform testing and validation of requirements.
- Support the development and review of advanced Applications Training content.
- Associates degree, BS/BA in related discipline preferred.
- Current ARDMS credential in at least one GI discipline
- Five years or more clinical ultrasound experience in General Imaging applications.
- Specific experience on Siemens Ultrasound equipment preferred.
- Excellent verbal, telephone, and written communication skills with an understanding of global cultures. Presenter/trainer experience, sales presentation experience preferred.
Position is based out of Issaquah, Washington
5 - 10% travel required
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
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If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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