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Customer Services Support Operator

Job Description

This job is for candidates who are ambitious professional and looking for the next step in their career as a Planner and Customer Care Coordinator, which will be responsible for:

* Answer incoming phone calls and interact with field personnel and customers
* Respond to incoming inquiries and service calls
* Work with the field engineers and customers to dispatch and schedule service operations
* Maintain and update medical equipment install base
* Maintain and keep track of Corrective system updates
* Follow and keep track of spare part orders and usage.

Requirements:

* Professionally investigate and respond to requests in a timely manner
* Ability to multi-task and excel in a fast-paced team environment
* Having strong communication skills and are adaptable to change
* Minimum of 2-5 years of experience in a customer related role.
* Associate degree or equivalent experience required
* Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
* Good spoken and written English
* SAP Knowledge / Experience is appreciated.

Organization: Siemens Healthineers

Company: Siemens Spa

Experience Level: Experienced Professional

Job Type: Full-time

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