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SSME CS Service Lifecycle Management Engineer (CT)

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Service Lifecycle Management (SLM) Engineer, Customer Service
Description of responsibility:
Short JD: As a member of project core team during the product developing phase as well as the whole product lifecycle period, SLM engineer takes the responsibility of developing service strategy/concept, implementing service requirements with cutting-edge technology, to ensure an efficient and profitable service business across the country service organizations worldwide.
SLM engineer has following main responsibilities:
? Participating Business Line project steering group (PSG) and managing serviceability project (including project planning, service tasks coordinating, resource controlling, etc.) to ensure all serviceability packages delivered together with new product launch,
? Collaborating with all CS stakeholders to define service strategy/concept and ensure service requirements implemented during product development,
? defining/maintaining service parts catalog to ensure an economic and efficient service part flow in field, 
? developing/maintaining technical information to ensure a fast and smooth transferring of product knowledge to regional service organizations,
? participating in change/update process and being responsible for generating of Update Instruction to improve product performance in field,
? monitoring product/service performance in field and continuously improving product serviceability to ensure a profitable and sustainable service business in country organizations,

Experience required:
Min. 3 years of field service experience on medical imaging products or other equivalent experience.
Experience of working in an International culture is preferred. 

Language Skills:
Fluent spoken and written English

Education Background:
Bachelor degree or above in Engineering

客户服务部服务管理工程师(Service Lifecycle Management Engineer)
职责:
客户服务管理工程师需要和产品研发工程师在产品的整个生命周期过程中紧密合作以确保有一个高效且盈利的客户服务业务。客户服务管理工程师具有以下职责:
? 参与产品开发项目管理组并管理服务子项目 (包括项目的计划,任务的协调及资源的调配),以确保所有客户服务相关的任务在产品上市前及时完成,
? 与CS流程各方紧密合作定义服务策略/服务概念,并确保在产品开发过程中服务需求得到执行,
? 定义/维护服务备件清单,以确保的现场服务备件经济且高效流通,
? 编撰/维护服务技术服务文档以确保产品知识/服务信息能快速平稳转移到各地区售后服务机构,
? 参与产品更改/更新流程并负责撰写服务更新指导书来持续改进现场产品的性能,
? 监测现场产品/服务流程的表现并持续改进产品服务便捷性以确保各国家和地区售后服务业务的盈利性和可持续性。

经验要求
三年以上的医疗影像产品的售后服务经验或其它同等经验。
最好有在国际团队中的工作经验。
英语能力
流利的口语和书面表达能力。
教育背景
本科或本科以上的工程专业学历

Our global team: 
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. 


Organization: Siemens Healthineers

Company: Siemens Shanghai Medical Equipment Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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