Head of Digital Service Center (ASEAN)

Job Description


Change the future with us

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity.  We embrace change and work with curious minds re-inventing the future of Smart Buildings.  Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. 


Create impact 

Our technical experts are the hand and legs of our customers. They do not wait; they take the initiative. They transform “That sounds interesting!" into actual design, paving the way for new avenues of business. Join our team that allows you to work on innovative solutions and provide an environment that allows you to make use of your expertise and experience, being a trusted partner for our customers. More than technology - technology with a purpose.


Explore our Digital World 

Do you want to create technologies that transform the everyday for billions of people? Our digital careers offer the opportunity to shape the next era of growth and innovation, challenging ourselves to build a better future. By creating ground-breaking technologies that transform our world, we need the most innovative and diverse Digital Minds to develop tomorrow reality. Picture yourself in the Digital World of Siemens here: 

Why you’ll love working for Siemens! 

  • Work life balance - Embrace our flexible work environment with flex hours, telecommuting and digital workspace 

  • Solve the world’s most significant problems - Be part of exciting and innovative projects 

  • Engaging, challenging, and fast evolving, cutting edge technological environment 

  • Opportunities to advance your career and mentorship programs on a local and global scale 

  • Competitive total rewards package and flexi benefits 

  • Employee Share Options 

  • Contribute to our social responsibility initiatives  

  • Participate in our celebrations, social events and offsite business events 

  • Opportunities to contribute your innovative ideas and get paid for them 

  • Diversity and inclusivity focused 

Your future role:

Become part of our Digitalization team in Singapore to transform the Service Business of Siemens Smart Infrastructure. The Digital Service Center is at the center of this ongoing journey, ensuring proper delivery of all digital services towards our customers as well owning the necessary enablers like digital tools, cloud applications and related processes. The digital services delivered by the DSC span from Remote Support over Managed Services to Data Driven Services, using advanced analytics to optimize building operations and energy consumption.

The Head of DSC is part of the country management team and works in close collaboration with local and regional stakeholders from business lines, portfolio teams and customers to define the future of building related services.

Your responsibilities - challenging and future-oriented:

  • Provide vision, leadership and governance for the local DSC team

  • Responsible for DSC team operations - availability and delivery of committed services as part of customer contracts and projects

  • Identify opportunities for digital services together with business lines, provide pre-sales / consulting support and remove organizational barriers for strong teamwork, collaboration and excellent service delivery

  • Develop new use cases & services by utilizing local and global innovations and matching them with market demand; challenging the status quo of traditional service delivery

  • Define strategy and implementation plan for strategic digital initiatives and deliver against them in close collaboration with business lines and management

  • Ensure continuous improvement process to achieve efficiency gains and highest quality to meet constantly raising expectations from customers

  • Define common KPIs across all services in alignment with business lines, ensure compliance and take necessary action where needed to close gaps

Your qualifications

  • The basis for your success is a Degree in Computer Science, Engineering or similar experiences

  • Strong leadership and execution skills, driving results with customer focus

  • Experience in managing innovative, technology driven teams that challenge the status quo

  • Strong business acumen and strategic thinking skill with the ability to understand and manage the dynamics of a complex matrix organization

  • Operational experience in service, project management, strategic planning and sales-related functions is an advantage

  • You are characterized by your willingness to learn, analytical and communicative skills as well as by your problem-solving orientation

  • Ability to build strong relationships across diverse groups, translating technical concepts for business audiences, and business concepts for technical audiences.

  • Understanding the building services market, its challenges, trends and competitors is desirable

  • You are confident in handling MS Office365 applications

  • Fluent in English

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Organization: Smart Infrastructure

Company: Siemens Pte Ltd

Experience Level: Experienced Professional

Job Type: Full-time

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