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After Sales Support Operator

Job Description

After Sales Support Operator, 323801

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Profit sharing available.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

What will you do?

  • Provide post-sales support to Siemens Regions and direct customers with Repair, Upgrades (UMA), and Credit returns related to AVR cases and Customer complaint cases.
  • Liaise with administrative, technical and Operations departments in order to provide smooth processing flow and successful resolution of customer demands (including export control requirements, price, shipments, system processing);
  • Apply policies, operational procedures and work instructions and support internal and external audit requirements, as needed.
  • Act as a facilitator to resolve any aftersales related problems; escalate any issues that have significant impact on customers or commercial results.
  • Educate and guide Siemens Regions Globally on RMA return requirements and the importance of valid information that is submitted by the regions through the Returns tool.
  • Work closely with the Service and Repair team, help provide Siemens Regions with feedback on the status of unit(s) that were sent in for Repair/Credit/UMA.
  • Investigate any logistics complaints and return requests submitted through the Returns tool by Siemens Regions and provide a resolution in a timely manner.
  • Meet on KPI standard for AfterSales transactions monthly that supports the company’s overall performance targets.
  • Function always in a manner which promotes effective teamwork and professionalism.

What will you need to succeed?

  • College or University Degree
  • At least 2 years of experience in a similar role
  • Experience with Microsoft Office 365
  • SAP experience is an asset
  • Excellent communication and teamworking skills

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


Organization: Digital Industries

Company: Siemens Canada Limited - RuggedCom

Experience Level: Experienced Professional

Job Type: Full-time



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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