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Product Support Engineer

Job Description

Make your mark in our exciting world at Siemens.

We are a collection of over 372, 000 minds building the future, one day at a time. Together, we create technologies that take society further. 

We’re looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Division as a Product Support Engineer and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

This role will be based at our Rochester office, adapting to Siemens new Hybrid, flexible way of working.

Our business provides several increasingly complex metering and data acquisition solutions to the power and energy industry. This role requires the position holder to provide proactive product support and training to customers as well as our project delivery and field installation/commissioning teams. Products may be hardware or software, in-house developed or from third party suppliers.Systems we deal with include complex network solutions, Dynamic System Monitoring, Power Quality, Generator performance monitoring

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment which invests in our employee’s development, whether that’s Chartership, training or mentoring. 

Feel free to click on this link to see what it’s like to work here; https://www.youtube.com/watch?v=-vmmNjaEr04

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture.
 
Change the future with us.
 
• Gain a wide understanding of how the electricity industry works and how our products fit into customer requirements.
• Providing internal training to Design Engineers / Field teams on our products and solutions
• Day to day interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues 
• Creating and maintaining reference and training documents  
• Assisting with configuring systems to ensure compliance to specification – This will mostly be in the workshop but occasional site visits will be necessary so a full UK driving license is essential.
• Interfacing with clients at the pre-sales stage
• Occasionally conducting Factory Acceptance testing with customers present
• Fault finding on systems to determine hardware / configuration issues 

What you need to make real what matters.
 
• Degree or equivalent in electronic engineering discipline or similar (such as ICT, industrial communications etc).
• Excellent written and spoken English. 
• A good understanding of Network products and systems (configuring switches, VLANs etc) with hands on experience
• Strong capabilities with PC applications (standard windows and manufacturer specific) - Knowledge of the principals of Cyber Security would be advantageous
• Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
• Ability to assist with turn concepts into repeatable working solutions
• Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
• Occasional working away from home may be required on an unscheduled basis so a UK driving license is essential 
• Ability to build your own social connections and rapport with internal and external customers.

We’ve got quite a lot to offer. How about you?

Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
 
Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture.

We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section.

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Organization: Smart Infrastructure

Company: Siemens plc

Experience Level: not defined

Job Type: Full-time

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