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3rd Level Support Engineer

Job Description

- Handling of Customer complaints, Tickets and Hotsite issues 
- Analysis of Support Task [Distribute, Reproduce, Pre-analyze root cause, find workaround for the Problems reported from the customer sites].
- Collect the relevant information related to issue like savelog, system logs, memory footprint and analyze the logs using required tool and Communicate with the Customer Support team and HSC team
- Cut site Management [Analyze the status of Cut sites, analyze the issues and create the defects required to be fixed.]
- Hot site Management
- Analyze the logs and trace and also has C# debugging skills
- Providing temporary workaround solutions (via scripts)
- Good Knowledge in SQL & DICOM standard 
- Development of tools to support investigation Understanding about Hardware and software components

Qualification : BE / B.Tech / MCA / ME / M.Tech

Experience: 4-8 years of experience in design and development

Knowledge and Experience:

Strong C#,OOPS programming skills, 
Desirable: syngo.via Imaging-framework knowledge, medical domain knowledge (DICOM etc), 
Ability to work as an individual contributor 
Good communication skills to provide updates to stake holders (HSC & Customer support teams)
Strong Analytical and Problem Solving Skill
C# debugging skills and Strong in analyzing the logs and trace 
Quick learner of Domain skills

Grip Level - PL 9

Organization: Digital Industries

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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