IT Service Owner for IOT and Platform Services (m/f/d)

Job Description

Build this New Chapter with us… 

We are a trusted and valued IT partner of Siemens business units in mastering the challenges of digitalization. Together we create and operate innovative, Siemens-wide established platform solutions.

In our unit IoT & Platform Services (IPS) we are looking for a highly motivated IT Service Manager for IOT- and Platform Services.
Filling that position, you are an end-2-end responsible for the complete IT service life cycle.

This cycle usually starts with a first idea or a business requirement and leads into a service vision. You manage the design and definition of the future IT service that it can be build-up, rolled-out and operated meeting all requirements until it will be decommissioned at the end. 

In this context you are responsible in detail for:

Implement the Service
  • Co-Create the Vision for a new IT IPS IT Service 
  • Collecting, bundling, and translating needs and requirements into commissionable IT services
  • Collaborating with IT domain and solution architects and service-providing operations units incl. other partners within Siemens and external providers
  • Get familiar with used SW products and HW products in the service
  • Driving the necessary service designs and service elaboration incl. topics like ordering services and operational ITIL processes (business-facing and internally) 
  • Ensure that all relevant questions regarding requirements are answered and considered
  • Planning of proof-of-concepts, service piloting and GO-lives
  • Active vendor, supplier and partner management for IaaS, PaaS, SW, and application management incl. contract management within the framework of the Siemens framework agreements
  • Preparation and implementation of make-or-buy decisions for IT pre-, intermediate and end products
  • Selection and commissioning of the required suppliers incl. IT in-house operations
  • Carrying out service cost calculations and service price calculations and manage to come up with a market conform service price
  • Observation and assessment of the market for the respective services and securing of financing
  • Determination of competitive and market-standard service prices and billing models
  • Contractual management with the service customer(s)
  • Chargeback: Implementing value flows with the assigned FIN department
  • Portfolio management: Responsible for service documentation and mapping as service elements in the corresponding portfolios
  • Marketing: Promoting the service externally through established internal communication channels and media with the internal communications department

Run the Service

  • Account management for the respective IOT- and Platform services
  • Partner management: Regular service reviews with partners, suppliers, and vendors
  • Control of the involved suppliers incl. the IT department in case of irregularities in the service operation
  • Overview of the release planning of the used SW products and HW products (make and buy)
  • Service level management and SLA reporting to suppliers and customers
  • Ensuring agreed service quality, timely proactive communication, and escalation of problems internally and externally
  • Continuous communication in context of the service with relevant stakeholders like the user community and key user groups
  • Regular service reviews with customers and suppliers
  • Measurement, reporting and trending of customer satisfaction (CSI)
  • Continuous optimization of service costs and service utilization to achieve
  • productivity targets (budget planning and forecast planning and reporting)

Change the Service
  • Account management for the respective IOT- and platform services
  • Continuous (strategic) development of the services: Active requirements management vis-à-vis service consumers 
  • Understand and translate requirements for change into organizational and technical orders
  • Maintain IT service backlog incl. respective release and sprint planning for IOT- / platform services
  • Responsible for implementation of planned changes triggered by suppliers and customers within time, budget, and quality
  • Commissioning and controlling of the involved suppliers incl. the IT in-house operation
  • Adjusting the cost calculation in case of significant changes in service costs or service utilization
  • Ensuring communication to service users regarding changes to the service (upfront and post communications)

Experiences and Skills

  • Experience in IT Service Management – 5 years
  • Experience in Enterprise IT Service operations (data center and/or cloud operations) – 5 years
  • Experience in IOT and Platform Services
  • Strong service orientation and high level of customer focus
  • High level of organizational skills
  • High quality awareness
  • Project Management experience
  • Excellent Communication skills
  • Good business understanding
  • SCRUM / Agile Methods / Kanban
  • Experiences in Public cloud-based business models
  • At least basic understanding of Cloud Technologies
  • At least basic understanding of Kubernetes (Container Microservice Architectures)
  • You are fascinated by Information Technology
  • Customers and colleagues adore you as you really understand their needs
  • Optional: Marketing and sales experience
  • Optional: FD/OT knowledge
  • Optional: Experiences in Low / No Code technologies
  • Optional: Developer Experiences 

Language: English C2

Curious about our Tech hub?

The Siemens Lisbon Tech Hub has more than 1000 experts with several IT expertise: Application Development, Artificial Intelligence, Big-Data and Robotics, Cyber Security, Project Management and much more, making it one of the largest in Europe - check it out

You will love to have:

Flexible home office and schedule policy, financial support to improve your home office setup, medical center in the facilities, sport groups, volunteering initiatives, office parties and games in a cool and relaxed environment.

Access to e-learning platforms (Pluralsight, Learnlight, Bookboon, Linkedin Learing and more), discounts with partners.

#Siemens #LXTechHub #ITMakesUsMove

We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.

We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.

Organization: Information Technology

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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