IT Support Specialist – EDI e-Supplier

Job Description

The EDI Support Specialist position covers the functional responsibility for the rollout and support of the Siemens EDI Service portfolio elements.

Do you have experience with IT/EDI-related processes?
Do you like to communicate with internal and external partners in German and English?
Would you like to grow in IT / EDI?

Then join our team and help us support our internal and external partners worldwide!

You will support us in the following tasks:

? Daily support, maintenance and optimization of the existing supplier integrations and the main point of contact for all integration-related questions raised by internal and external partners via email and/or phone
? Analysis, conception, implementation, and project management for new supplier integration projects
? Overall responsibility for the end-to-end processing of service requests within defined response and resolution time frames
? User support for system-related requests via phone and email
? Update and maintenance of technical and organizational data in the EDI applications
? Provision of WebEDI support for all partners who are connected to the Siemens and external supplier collaboration portals
? Active contribution to the continuous optimization of the Siemens EDI integration processes

Who are we looking for?

? Successfully completed vocational training in Information Technology or comparable qualification with at least 3 years of professional experience in the area of EDI and/or IT Customer Support
? German language: B2 Upper Intermediate in reading, writing, and speaking
? English language: C1 Advanced in reading, writing, and speaking
? Basic knowledge of EDI standards EDIFACT, IDOC, XML, CSV
? General understanding of Enterprise IT and IT applications and advanced know-how in IT terminology
? Experience in P2P (Purchase-to-Pay) processes is an advantage
? Computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint
? Advanced experience in IT-related customer support
? Ability to express oneself clearly, listen, be emphatic, and to deal with the partner's problem in an objective and focused manner
? Strong analytical skills and a structured, conceptual way of working with a high sense of responsibility
? Team spirit, sociable, cooperative, and customer-oriented

What can we offer:

? 5 weeks of vacation
? Core working hours
? Home office and company nursery schools in Prague for better work-life balance
? An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance
? E-meal vouchers
? Possibility to become a Siemens shareholder and get free stocks
? Various discounts and offers
? Modern workplace in Prague Stodůlky

Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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