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Information Developer (Technical Writer)

Job Description

General Summary of the Position: 

Applies technical communication or instructional design specialization to design and develop information solutions that assist global customers and support their learning needs. Solves complex problems related to user-assistance, training, and product use. Conducts audience and task analyses. Uses independent judgment to plan, design, and develop user-assistance deliverables. Works with product managers, subject matter experts, localization experts, sales support, and education services for product planning and development. Mentors less experienced co-workers. Requires minimal direction on projects and often works on cross-functional teams. Engages in strategic problem-solving, projects, and programs.

Required Skills:

Two to eight years’ experience developing software documentation (preferably in an R&D department in a software development company)

Experience:

Writing procedural documentation

Analyzing and testing software for correct operation and design (including logging bugs and evidence gathering)

Producing online documentation such as online help and PDFs required

Customizing and manipulating CSS and XML for output generation

Using a tool such as Madcap Flare or Adobe RoboHelp to produce documentation.

Ability to:

Write documentation from functional specifications, high-level designs, and information gathered from knowledge transfer sessions with colleagues

Write in a formal technical writing style (for example, active voice, implied you, consistent tense, etc.)

Understand and adhere to standards

Present ideas in a logical order

Edit documentation for accuracy and adherence to company and industry standards

Work on multiple projects simultaneously

Help estimate project length

Excellent PC skills including familiarity with Windows 10, Windows Server, SQL Server, Oracle, Java, Microsoft Visual programming languages, Internet applications, cloud, etc.

Excellent writing, communication, and analytical skills

Essential Functions:

Applies results of audience and user task analyses to designs for user-assistance and training content meaningful to the customer experience.

Creates user-focused content, including online assistance, printed manuals, tutorials, self-paced training courses, instructor-led training materials, projects, workshops, graphics, and multimedia. Researches new DF products and/or changes to existing products to determine the customer impact.

As a subject matter expert, generates realistic examples, activities, tutorials, models and data for use in user assistance. Supports peers with less product or subject matter expertise.

Learns the products, conducts research, defines content and scope, plans, develops, and maintains new and existing information solutions for end-users, installers, administrators, and implementers of Siemens DF products.

Defines and implements process methodology, quality, and standards.

Expands technical expertise and broadens abilities to perform multiple roles within the organization.

Identifies intra- and inter-organization problems and makes recommendations for solutions.

Understands and successfully uses complex xml development tools and environment to create end-user products. Comprehends and manages complex dependencies and relationships between content objects to create and maintain information that is reused across multiple deliverables (such as documentation and courseware), across various types of media (html, pdf), and across multiple releases and products.

Becomes increasingly competent in many aspects of information development including product knowledge and application, research, user studies, information or instructional design, information mapping, media selection, graphics and multimedia development, content authoring, content reuse, testing and implementation.

Education and Experience Requirement

A Bachelor’s degree (or international graduate of a university level program) in a related field or in a technical field. Typically, at least 3 years of related experience in technical communication, instructional design, engineering, computer science, or related field. Experience in Siemens DM customer industries or implementations preferred.

Organization: Digital Industries

Company: Siemens Industry Software (India) Private Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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