Major Incident Manager

Job Description

Skills Required
• Leadership skills:
o Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.  
o Highly motivated team player with a successful track record of working collaboratively in a matrix organization.  
o Ability to lead with integrity and remain calm during stressful situations while managing multiple demands and changing priorities
• Crisis management skills:
o Prior IT Major Incident Management experience required (within the Healthcare sector preferred)
o Ability to rapidly absorb and understand complex technical situations under pressure
o Ability to facilitate conversations with large groups of remote people
o Ability to translate technical incidents into business terms
o Enthusiasm to learn new technologies, make new contacts and influence the way IT operates
o Excellent organizational skills, with the ability to manage multiple tasks simultaneously
• Technical skills:
o Troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
o Understanding and experience of IT technologies-Network, Voice, Data Center, Cloud, End User Computing. Application Mgmt practices.  
• General skills:
o ITIL V3/V4 certification 
o Project management certification desired but not required
o Ability to build strong relationships and trust with users.
o Ability to think critically and understand the dependencies in connected systems.
o Ability to work effectively and efficiently with minimal supervision.
o Provide detailed technical designs for new technology deployments and monitoring concepts
o Strong organizational, analytical, and problem-solving skills.
o History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the users while meeting deadlines.
o Critical attention to detail and solid creative problem-solving skills.
o Passion for solving operational and business problems.
o Experience and training in root cause analysis. 
o Ability to work in a fast-paced team environment.

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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