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Order Management & Quotation Manager – LDA Service

Job Description

Siemens Large Drives business is looking for a multifaceted professional to lead the Order Management and Sales Support function for our US Customer Service business. This is a leadership opportunity to strategically partner with Business Unit heads, Project Management & Business Development teams to ultimately deliver an outstanding customer service experience.

In this role you will lead a diverse multi-functional team that drives all elements of quotation management, order management, invoicing and associated back-office functions with a strong customer focused mindset. By leveraging digital tools, the team lead will drive continuous improvement programs focused on timely delivery of customer quotations, reducing complexity in order management processes, improving transparency on customer order status, accurate and timely invoicing of customer orders

This position will collaborate closely with key functions in the business ranging from Purchasing, Service Delivery team, Business Developers, Siemens Affiliate customers and End Users as a focal point of contact for quotation and order inquiry.

Responsibilities
  • Drive alignment on strategy, guideline and procedures related to quotation and order management activities
  • Lead a diverse team of professionals managing & supporting business tools and processes for quote generation, order processing for wide range of service portfolios like spare parts, field service, digital contracts and service agreements
  • Drive an innovate approach and initiate activities to benchmark and evaluate opportunities to improve business operational performance using digital technology.
  • Cultivate a collaborative environment, foster professional growth, develop bench strength, drive process improvement and productivity measures
  • Collaborate with Service Delivery teams, Business Developers, Portfolio Managers and Business leads to understand customer needs and offer innovative solutions
  • Partner with Service Innovation Team in implementing new tools focused on driving efficiency
  • Manage Customer escalations
  • Supervise incoming orders and customer requests and ensure timely handling of all customer inquiries related to order status and invoicing
  • Collaborate with business unit finance to develop accurate and timely financial forecasts
  • Collaborate with Master Data Steward and Factory teams to ensure high degree of accuracy with ERP data
Required Knowledge/Skills, Education, and Experience
  • Bachelor’s Degree in Business Administration, Project Management or Customer Service
  • 3-5 years in a customer service or order management role
  • Strong SAP and Microsoft product experience
  • Digital approach and ability to learn new IT tools
  • Excellent communication and presentation skills
  • Ability to lead a diverse team of professionals
  • Ownership and customer focused mentality
  • Excellent interpersonal and time leadership skills
  • Desire to drive process improvements, tackle challenges
Additional skills/attributes:
  • SAP order management experience
  • Proficiency in Salesforce
  • Experience with IT tool implementations
  • Inventory and Supply Chain management experience
  • Oil & Gas or Industrial customer service experience

At Siemens, our mission is to transform the everyday. We strive to better understand the need of our customers and of society. We develop technology with impact to transform the world’s economies. We intelligently combine the digital and physical world to create a better tomorrow

At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at Siemens
  • Competitive compensation (salary and bonus) based on qualifications
  • Medical, dental, prescription and vision coverage, first day of employment
  • Matching 401(k) (immediate employer match)
  • Competitive paid time off plan, paid holidays, and floating holidays
  • Career development opportunities
  • Education and tuition reimbursement programs available
  • Flexibility to work remote a few days a week
  • Paid parental leave

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Organization: Portfolio Companies

Company: Siemens Large Drives LLC

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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