Customer Service Manager

Job Description

Roles and responsibilities

• Manage people and business to meet the Business Target Agreement e.g. Order Intake, Revenue, Profit, Free Cash Flow from Sales to Operation
• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Qualifications / Skills:

• Thai proficiency.
• Bachelor’s Degree of Engineering or higher
• 8-10 years of experience and at least 3 years in managerial level.
• Consistent track record of achieving customer service objectives (Sales and Operation), demonstrable planning and forecasting skills
• Experience in Power Transmission and DItribution, Protection & Control, IoT and Digitalization is preferable.
• Good English usage in speaking and writing
• Doable and team-work attitude
• Strong decision-making skills
• Managing processes
• Tracking budget expenses
• Analyzing information
• Developing standards
• Help desk experience

At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees and thereby directly contributes to our business success.

Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Experienced Professional

Job Type: Full-time

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