SHL IT Service Manager 325719

Job Description

Do you want to join us in helping to fight the threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Your tasks and responsibilities:

    Performs a broad range of service management operations (including service element management, service catalog maintenance, service management  framework application and possible escalations) to ensure that given IT service or solution resources are available to the business. 

    Identifies IT service or solution related business goals, objectives and needs of the business environment.

    Implements process standards and policies and is responsible for their consistent execution.

    Contributes and supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes. 

    Oversees IT service or solution related performance and delivery indicators, verify the IT service delivery performance measured against agreed contractual standards SLAs with KPIs on an operational level (incl. SOP IT, Atos Partner Management).

    Supports customization and the specification of service elements throughout the entire service lifecycle.

    Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of IT services.

    Point of contact for the respective IT infrastructure services or processes to support or manage incident management, change management, problem management and release processes etc ITIL process.

    Implements programs and procedures for safeguarding data/information security and safety.

    Coordinate relevant unit and integration tests, and communicates with vendors and service providers. 

    Manages complex IT solution/service installations or updates. 

    12. Define potential service improvement opportunities, includes both infrastructure service and application maintenance service.

Your qualifications and experience:

    Education Subject in Information Technology or computer science, ITIL Expert

    At least 5 years working experience in the fields of IT service management in MNC;

    Good knowledge in IT Infrastructure and Applications 

    Excellent problem solving and critical thinking skills; Strong presentation and communication skills and solid ability to present complex issues to multi-level audiences of Stakeholders.

    Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment. 

    Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing)

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthineers Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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