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IT Infrastructure Process Manager (m/f/d)

Job Description

At Lisbon Tech Hub we create value in the digital transition of companies from Portugal to the world. There are more than 1200 professionals working in Cybersecurity, Analytics Business Intelligence, Application Lifecycle Management, IT Project & Service Management and IT Infrastructure Management.

We are a global powerhouse focusing on the areas of electrification, automation, and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the company plays a groundbreaking role.

Looking for a chance to create a positive impact on our society? Join us!

Tasks and responsibilities:
  • Responsibility for planning and coordination of Major and Significant changes/projects.
  • Implementation and agreement of project scope with customer, specification of project order (in coordination with line manager and Infrastructure service management), taking into account process standards and standard software etc., as well as independent monitoring and management of changes/projects on the basis of project key figures (e.g. schedule, costs, quality) regarding the compliance with the respective specifications.
  • Coordination during creation of solution architectures incl. cost estimate on the basis of definition and documentation of customer requirements in requirements specification, with the aim of resolving functional, technical or organizational problems, all the while taking into account process standards and standard software etc.
  • Functional management of internal and external project members, monitoring of project-related work orders/work hour allocation of internal and external project members for changes in his/her area of responsibility.
  • Release of changes in his/her area of responsibility for acceptance by the customer.
  • Responsibility of Managing an operative ITIL Process (Change, Incident or Problem Management) 
  • Individual monitoring and reporting of Process Quality, Initiating and follow-up of action to enhance the processes you are responsible for
  • Optionally: Build-up and foster Innovation Management for the Infrastructure to support and accompany the change to a platform provider

Qualifications:
  • Experience in Process definition and management with ITIL Methodology.
  • Experience in leading project teams or heading sub-projects (esp. in OnPrem DC and Cloud operation).
  • Experience in managing relevant changes / projects in the Infrastructure operation (OnPrem and Cloud based).
  • Experience in Innovation Management is a plus
  • Agile and ITIL certification is a plus.
  • Independent and self-reliant way of working
  • Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel.
  • Ability to capture process requirements and translate them into a process document
  • Ability to write well.
  • Written and spoken English on negotiation level is a must
What we have to offer:

A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, 2 days for volunteering initiatives and a cool and relaxed environment.

Access to e-learning platforms (Learnlight, Linkedin Learning and more), discounts with partners.

#Siemens #LXTechHub #ITMakesUsMove

We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.

Organization: Information Technology

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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