Customer Service Engineer (m/f/d)

Job Description

Customer Service Engineer - Lisbon (m/f/d)

Now’s our time to inspire the future of healthcare together.

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. 

If you are ambitious and change makes you thrive, be responsible for the installation and maintenance of laboratory diagnostics systems.

What are your main responsibilities?
  • You will be responsible for the successful installation and efficient maintenance of laboratory diagnostics systems within the predefined time frame, without compromising on quality;
  • You will work with others customer service engineers (CSEs) and application specialists involved in your projects, implementing and maintaining the installed base, both onsite and remotely;
  • You will support the project manager in all aspects of implementation;
  • You will be responsible for handling all your own travel-related administrative tasks and processes (e.g. travel applications, service reports) in a timely manner;

This position may suit you best, you are committed to supporting our  customers effectively, thus contributing to the success of our product!

What do you need to qualify for this job?
  • You have completed a technical course of studies in this field; alternatively, you have undergone technical training (for example as a medical engineer, biomedical engineer or electrical engineer) and can demonstrate relevant professional experience;
  • You already have  at least 3 years of  experience relating to laboratory diagnostics and laboratory automation systems, ideally involving clinical chemistry or immunoassay systems. Experience of the Siemens Healthineers DX product portfolio is preferred;
  •  With your strong interpersonal skills, team management skills and talent for communication, you are at ease collaborating with customers and colleagues at all levels. Your organizational hability enables you to maintain an overview at all times in complex situations;
  • You have outstanding analytical skills combined with knowledge of proven problem-solving techniques, and have a passion for resolving technical problems promptly and professionally;
  • You are able to support international projects using your very good English language skills. Proficiency in other languages would be advantageous;

Profile / Requirements of the Candidate:
  • Degree / Integrated Master in the Electronic, Mechanical, Biomedical  or in Health Equipment Technology (preferred);
  • Knowledge of electronic, automation and robotics;
  • Excellent knowledge of Microsoft Office;
  • Excellent knowledge of English (intermediate / advanced level);
  • Sense of responsibility and autonomy and a high capacity for learning;
  • Availability for travel and occasionally working on nights and weekends (on shifts);
  • A team player.

Our Office Perks:
Fresh fruit and coffee, medical center in the facilities, sport groups, volunteering hours, office parties and games in a cool and relaxed environment.

#Siemens #join #peopleatsiemens

We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.

We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

Organization: Siemens Healthineers


Experience Level: Mid-level Professional

Job Type: Full-time

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