Customer Service Engineer - Laboratory Diagnostics Automation & IT (m/f/d)

Job Description

Customer Service Engineer - Laboratory Diagnostics Automation & IT (m/f/d)

Now’s our time to inspire the future of healthcare together.

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.  

While we are investing in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also investing in our 48.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in the healthcare industry. 

If you are ambitious and change makes you thrive, be responsible for the installation and maintenance of laboratory diagnostics automation & IT systems:
  • You will be responsible for the successful installation and efficient maintenance of laboratory diagnostics automation & IT systems (middleware) within the predefined time frame, without compromising on quality;
  • You will work with others customer service engineers (CSEs) and application specialists involved in your projects, implementing and maintaining the installed base, both onsite and remotely
  • You will support the implementation of interface communications between medical diagnostic systems and the Laboratory Information System (LIS);
  • You will support the project manager in all aspects of implementation;
  • You will be responsible for handling all your own travel-related administrative tasks and processes (e.g. travel applications, service reports) in a timely manner;

This position may suit you best, you are committed to supporting our customers effectively, thus contributing to the success of our product!
  • You have completed a technical course of studies in this field; alternatively, you have undergone technical training (for example as a medical engineer, biomedical engineer or electrical engineer) and can demonstrate relevant professional experience in IT and Network maintenance;
  • You already have at least 3 years of experience relating to laboratory diagnostics and laboratory automation & IT systems, ideally involving clinical chemistry or immunoassay systems. Experience of the Siemens Healthineers LD product portfolio is preferred;
  • With your strong interpersonal skills, team management skills and talent for communication, you are at ease collaborating with customers and colleagues at all levels. Your organizational ability enables you to maintain an overview at all times in complex situations;
  • You have outstanding analytical skills combined with knowledge of proven problem-solving techniques, and have a passion for resolving technical problems promptly and professionally;
  • You are able to support international projects using your very good English language skills. Proficiency in other languages would be advantageous;

Profile / Requirements of the Candidate:
  • Degree / Integrated Master in the Electronic, Mechanical, Biomedical or in Health Equipment Technology with specialization in IT and Network Administration (preferred);
  • Knowledge of electronic, automation and robotics;
  • Knowledge of database / SQL and network administration;
  • Knowledge of Computer Hardware and Software, Physical and Logical Network Concepts, Network Infrastructure and Remote Access technologies;
  • Excellent knowledge of English (intermediate / advanced level);
  • Sense of responsibility and autonomy and a high capacity for learning;
  • Availability for travel and occasionally working on nights and weekends (on shifts);
  • A team player.

Organization: Siemens Healthineers


Experience Level: Mid-level Professional

Job Type: Full-time

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