System Engineer

Job Description

- Handling of Customer complaints, Tickets and Hotsite issues
- Analysis of Support Task [Distribute, Reproduce, Pre-analyze root cause, find workaround for the Problems reported from the customer sites].
- Collect the relevant information related to issue like savelog, system logs, memory footprint and analyze the logs using required tool and Communicate with the Customer Support team and HSC team
- Cut site Management [Analyze the status of Cut sites, analyze the issues and create the defects required to be fixed.]
- Hot site Management
- Analyze the logs and trace and also has C# debugging skills
- Providing temporary workaround solutions (via scripts)
- Good Knowledge in SQL & DICOM standard
- Development of tools to support investigation Understanding about Hardware and software components

Knowledge and Experience:

Strong C#,OOPS programming skills,
Desirable: syngo.via Imaging-framework knowledge, medical domain knowledge (DICOM etc),
Ability to work as an individual contributor
Good communication skills to provide updates to stake holders (HSC & Customer support teams)
Strong Analytical and Problem Solving Skill
C# debugging skills and Strong in analyzing the logs and trace
Quick learner of Domain skills

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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