Digital In-App Solutions Engineer REMOTE

Job Description

You’ll join our In-App digital Customer Success team and be responsible for coordinating with program managers and product teams to build in-application digital onboarding and orientation programs for Siemen’s SaaS products. These programs help new customers become active and proficient with our industrial software solutions quickly and effectively.

This is a hands-on role that leverages your UX, creative, and technical abilities to build great customer experiences in our Digital Adoption Platform (DAP), then deploy and maintain them for our SaaS products. You will also be a key contributor and point of contact in responding to DAP support requests.

This role requires a customer experience-oriented individual who has a problem-solving mindset and can manage multiple projects on an ongoing basis while identifying, refining, and implementing seamless digital customer experiences. This work requires daily interaction and coordination with people across our global organization, including customer success, software engineering, marketing, data and analytics, and user experience (UX) groups.

As a key member of the team, you will be contributing to delivery within quality and time requirements. You will also participate in weekly team project status meetings, product discovery sessions, and interactive output orientated workshops with the rest of the digital adoption team and internal customers.

Ideal candidates for this role are highly organized, creative, flexible, tech-savvy professionals with an in-depth understanding of SaaS applications and the work required to develop them. You should not only be task orientated but also be able to think strategically as to the in-app guidance approach from inception all the way through to delivery and implementation.

Responsibilities & Capabilities:
· Design, refine, and implement new and post-launch end-to-end digital customer experience journeys related to SaaS offerings
· Manage and respond to incoming support requests for new and existing digital adoption experiences across SaaS offerings
· Identify requirements and in-app processes needed to effectively onboard and provide self-service support content to users
· Contribute to and conduct end-to-end Quality Assurance (QA) testing pre and post product launch to ensure functionality is functioning as intended.
· Coordinate with team and internal stakeholders to ensure alignment of requirements, best practices, and scope of new and ongoing projects
· Deliver projects on time ensuring quality standards are met
· Help build positive relations within the team and external parties

Required Knowledge/Skills, Education, and Experience:
· A minimum 3-5 years relevant experience in designing and / or developing online experiences preferably related to SaaS, digital/interactive experience, UX and front-end web application development. We will be interested in seeing some of your work.
· A customer-centric mindset with the ability to understand the customer journey with web applications / online experiences
· Ability to articulate thoughts and ideas clearly, concisely, and persuasively, across a variety of roles in the organization and customer user personas.
· Excellent organizational and time-management skills with strong attention to details
· Strong presentation, communication, interpersonal, and team coordination skills
· Highly organized, flexible, collaborative, proactive problem solver
· Strong business acumen and decision-making abilities

Preferred Knowledge/Skills, Education, and Experience:
· A strong understanding of basic website features including HTML, CSS, JavaScript, and jQuery
· UX and front-end web application development experience
· End-to-end quality assurance (QA) and user acceptance testing (UAT) experience is a plus
· Familiarity with front end developer tools
· SmartSheet and Jira Service Desk is a plus
· Experience working with WalkMe or other Digital Adoption Platforms is a plus
· Experience or familiarity with agile / real time project management processes and tools
· Bachelor’s degree preferred

At Siemens we are always challenging ourselves to build a better future.  We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.  Find out more about the Digital world of Siemens here:

Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.


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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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