Position Overview

Understand and manage EDI Workflow Management in SAP; process SAP ecommerce delivery blocks; support the Webshop; answer calls into the eSupport team; address emails sent to eSupport team mailbox; work closely with IT to troubleshoot ecommerce issues; participate in ecommerce projects.

Responsibilities

Responds to semi-complex complaints and disputes within reasonable limit of authority

Enter, maintain, and process eCommerce orders
Notify customers of delayed shipments
Provide customers with delivery and pricing information
Manage daily eCommerce reports to ensure customer satisfaction
Recognizes when to escalate customer issues
Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted
Supports and enhances the sale of products through knowledge of eCommerce through outbound/inbound phone calls
Generate revenue by managing orders for products/services from customers via electronic ordering
Manage daily eCommerce reports to ensure customer satisfaction
Collaborate with IT analysts to troubleshoot and perform system testing
Participate on conference calls with various internal and external customers
Identify and help implement efficient EDI processes
Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration
Maintain a positive team environment while providing the best customer experience
Position reports into Customer Service Operations, Siemens Healthcare Diagnostics

Required Knowledge/Skills, Education and Experience

3 to 5 years related customer service experience or equivalent combination of education and experience.
Strong computer skills, knowledge in Windows applications
Strong problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills, able to multitask and prioritize tasks
Able to work in a team environment, be flexible, reliable and supportive
Minimal travel required

Preferred Knowledge/Skills, Education, and Experience

Knowledge of SAP
Successful demonstration of key responsibility and knowledge referenced above

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

*LI-WC1

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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