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Application Support - IAM (m/f/d)

Job Description

The time to change is now!   

It is time to build a sustainable future and define how we evolve through technology with purpose.   

At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.  

Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.   

Transforming our future starts with every day!  
 
What role will you play?
  • Manages and supervises systems associated with Identity and Access management solutions, providing incident and problem management support.
  • We do act as a single point of contact enabling the end-to-end customer experience and providing 2nd/3rd line Support for Siemens Identity & Access Management (IAM) service within Digital People Solutions.
  • Proactively working with technology and product managers to identify potential issues and ensures effective resolution.
  • Enabler of critical service developments and integrations within IAM, ensuring that all customer demands and actions are accurately detailed, as well improving existing operational processes.
  • Knowledge transfer inside the team regarding the applications and support activities (e.g. creation of use cases).
 
We are looking for: 
  • Ability to create a collaborative environment and deliver a consensus agreement with customers.
  • Proficient in English (required), German is a plus.
  • Proactive and Agile mentality.
  • Experience in Help Desk / Service & Application Support.
  • Experience in provider-based services is a plus.
  • Good problem solving and research skills.
  • Experience with ticketing/incident tools.
  • IT Infrastructure library (ITIL) certification is a plus.
  • Experience/Knowledge on Identity Management solutions is a plus.
  • Good understanding of data security, application security, identity & access management.
  • Good knowledge in Excel/Ms Office tools is required. Knowledge in HTML, Java or Web service is a plus.
  • Ability to learn customer support processes and techniques.
  • Resilience and long-term dedication.
  • Teammate, ready to learn and share knowledge.
 
What makes us proud as an employer: 

  • The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines) 
  • Top Companies to work in Portugal (Awarded by LinkedIn) 
  • Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association) 
  • Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor) 
  • 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform) 

We are thrilled to have: 

A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies. 

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners. 

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment 
 

#Siemens #LXTechHub #ITMakesUsMove  

 Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool! 

Organization: Global Business Services

Company: Siemens S.A.

Experience Level: Experienced Professional

Full / Part time: Full-time

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