Expert (f/m/d) for IT Service Transition Management

Job Description

Knowledge for the world of tomorrow.
At Digital Industries IT, we deliver powerful IT solutions for the organization, driving digitalization within Siemens AG. Through our work, we provide the technical foundation for innovation. How do we achieve this? With inquisitive minds like you! Let's craft the future together and become part of our team!

Specifically, we are looking for you to support the Customer Information Care (CIC) department as a IT Service Transition Management expert. 

In the coming years, we will build a completely new tool landscape in the area of Customer Information Care, which will be oriented towards modern technologies and architectures and will innovate the maintenance and provisioning process. 
Together with our "Digital Sales Platform" team, we invite you to completely reshape the inventory world piece by piece in the CIC Way Forward. 

What part will you play?
  • As part of Service Transition Management, you will be responsible for the clean transition of projects into stable, secure operation in the Value Center together with all project managers.
  • For this, you define the setup as well as the strategy for the IT Service Transition Management of CIC Way Forward programs/projects into the Value Center operation of DSP CIC, taking into account the established CIC Service and Operation Management (with focus on XaaS models).
  • During the runtime, you will mentor the project leaders using predefined project management methodologies (such as PM@Siemens) to ensure compliance with all relevant standards, rules and regulations to optimally transition the projects end-to-end into the services.
  • You are also responsible for the alignment and continuous adaptation of the service requirements of partners from Product Management, IT Leads, Test Management Leads, Workstream Leads and Workstream Release Managers.
  • When selecting off-the-shelf software, you keep an eye on ensuring that it can be smoothly transitioned into the service or operated via a SaaS model where possible.
  • You help to grow the delivery/availability of the service is guaranteed in terms of performance, adaptability, technical reliability, cloud readiness and cyber security.
  • Furthermore, you establish the service monitoring and status reporting of the transition progress for all relevant partners.

What you need to make real what matters.
  • You have a Bachelor's/Master’s degree in Business Informatics, Computer Science or equivalent.
  • You have professional experience over several years. 
  • You also have relevant experience within the IT and digital industry as a service management expert, working with project management methods in changing tasks and functions.
  • Ideally, you bring practical experience in IT service transition management as well as experience in the product data management environment.
  • Demonstrated proficiency in classical and agile project methods as well as with the collaboration in international project teams.
  • For a successful integration of the systems along the entire value chain, you bring along a high degree of initiative and communication skills.
  • You are characterized by enthusiasm and curiosity and enjoy familiarizing yourself with new tasks and technologies.
  • Proficiency in English and German for communication in the regional and international environment.

What we offer.
  • 2 to 3 days of mobile working per week as a future global standard
  • Attractive remuneration package
  • Development opportunities for both personal and professional growth
  • An environment where everyone can bring their whole self to work and feel a sense of belonging
  • Find more benefits here
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. - if you would like to find out more about jobs & careers at Siemens.

FAQ  - if you need further information on the application process.

Organization: Digital Industries

Company: Siemens AG

Experience Level: Experienced Professional

Full / Part time: Full-time

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